Summary
Overview
Work History
Education
Skills
Certification
Awards
Additional Information
Accomplishments
Interests
Timeline
Generic

Bobby Conway

Multi-Skilled Worker
Greenville

Summary

Detail-oriented and dedicated Administrative Assistant with a proven track record of delivering exceptional customer service in dynamic, fast-paced environments. Possesses strong decision-making skills and keen attention to detail, adept at managing multiple concurrent tasks with efficiency and precision. Self-motivated professional thriving both independently and as part of a team, consistently contributing to organizational success through effective communication and problem-solving abilities. Committed to fostering positive relationships and enhancing operational workflows to support overall business objectives.

Overview

19
19
years of professional experience
3
3
Certifications

Work History

Mailroom Clerk

Physicians East, P.A.
11.2018 - 02.2024
  • Accurate handling of postal and interoffice mail inbound/outbound
  • Responsible for daily pickup and delivery of interoffice mail, postal mail, medical records and transcriptions.
  • Provide accurate scanning and receiving of accountable items via various mail carriers.
  • Ensuring all department Service Level Agreements are met
  • Documented and maintained reports accurately and timely (Bad Address Report, Accountable Items report along with Inbound Outbound Type certified mail, USPS and FedEx)
  • Create and maintain accurate tracking reports for certified mail and FedEx.
  • Servicing multiple locations in the Physicians East footprint.
  • Coordinating with each department on deliveries and picking up all mail in timely fashion.
  • Tasked with contacting patients; regarding return mail and updating information in system daily.
  • Accurate handling of data entry reports in Excel and MailCenter through Pitney Bowes.
  • Applying and running mail on postage machine with accurate postage and keeping record of machine refill.
  • Basic maintenance of postal-machine and contacting Pitney Bowes for service.
  • Transporting items to and from different departments twice daily.
  • Working with our couriers to provide service for outside locations in Physicians East.

Operations Clerk

Wells Fargo Dealer Services
05.2014 - 03.2019
  • Proficient in running postal and folding machine.
  • Accurate on time delivery of all incoming and outgoing mail. Ie, USPS, UPS FedEx and FedEx ground shipments.
  • Ensured an accurate piece count of all incoming and outgoing mail.
  • Led AM Report Call, with detailed information from previous day’s totals. Reported these figures to upper management.
  • Composed and ensured accurate database (Data based captured all information from previous day for input into reports.
  • Partnered with internal and external customers in an accurate timely manner (Any items that came up missing or delayed, partnered with customers to track items, or researched who signed for items when they arrived.)
  • Created several spreadsheets for accurate data gathering. (Daily piece count of accountable and postal mail, incoming and outgoing weight, Incoming and outgoing count for UPS & FedEx.)

Dispatcher/Office Assistant Warehouse Associate

Beavex, USA
08.2005 - 06.2012
  • Customer services and administrative task, email, fax and phone contact. Filing and data entry to Excel and Word.
  • Proficient in front desk reception within a high-volume environment.
  • Research an rapidly solve problems to rebuild client trust (Client work showing up late or missing, route running late and resolution to issue.)
  • Troubleshooting courier scanning error and paper work issues.
  • Accurate data entry to prevent loss of key accounts.
  • Scanning and inventorying various customer products with attention to detail.
  • Maintained clean and organized warehouse, wrapping and packaging customer material loading on truck to send back nightly.
  • Headed project to help company find and cut cost, by reducing paper use and restructuring routes to save money and time.
  • Organizing the reduction of company database.
  • Centralized record keeping and accelerated data input
  • Delivery driver (2 1/2 years)
  • Managed and maintained accurate filing system for all company documents, ensuring easy retrieval an organization.
  • Handled incoming and outgoing mail distribution, ensuring timely delivery to appropriate recipients.
  • Maintained inventory of office supplies and placed orders as needed to ensure smooth operation.
  • Performed data entry tasks with a high level of accuracy and attention to detail.
  • Collaborated with team members on special projects such as event planning or process improvement initiatives
  • Prepared reports, presentations, and correspondence using Microsoft Office Suite (Word, Excel, PowerPoint)
  • Assisted in the on-boarding process for new employees by completing necessary paperwork and setting up workstations

Education

Applied Geography

East Carolina University
Greenville, NC
01.2000

High School diploma - undefined

Ayden-Grifton High
Ayden, NC
01.1996

Skills

    Microsoft office

    Package handling

    Filing systems

    Problem-solving skills

    Maintaining equipment

    Workplace safety

    Problem-solving

    Complaint handling

    Task prioritization

    Customer service

    Data entry

    Computer proficiency

Certification

84068

Awards

Years of Service, October 2018, 5 yeas of service recognition, November 2023, Revived recognition for 5 years of service., Top Performer, March 2018, I was awarded Top Performer for 2017 with Wells Fargo Dealer Services. I had at that time employed with the company for four years and 3 months. My wife and I were flown to Nashville Tennessee for the event. Outstanding job performance and achieving excellence in customer service.

Additional Information

  • Skills & Abilities
  • Proficient in Microsoft Word, Excel, Power-Point.
  • Proficient in Windows 95-Windows 10, Linux, and Mac OS.
  • Attention to detail and multitasking.
  • Excellent data entry skills (55-60 WPM)
  • Excellent customer service skills
  • Multiline phone system, email & Fax
  • Basic soldering and electronic repair.
  • Ham radio and basic shortwave radio experience (non licensed)

Accomplishments

  • Managed inventory and office budgeting for supplies for busy office of 3 employees.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
  • Earned "Top Performer" in 2018.
  • Processed and sorted average of 200 pieces of mail per day.
  • Delivered mail to 50 customers daily.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Developed and implemented scanning documents, which resulted in increased company efficiency and productivity.
  • Documented and resolved issues with deliveries which led to increased in client relations.

Interests

  • Video Gaming
  • Electronics and Circuit Building
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Embracing outdoor adventures such as fishing and walking
  • I like working with my hands and fixing things
  • Reading
  • Watching Movies and TV Shows
  • I like looking at the stars and learning about constellations
  • Strategy Games
  • DIY Projects
  • Cooking

Timeline

Mailroom Clerk

Physicians East, P.A.
11.2018 - 02.2024

Operations Clerk

Wells Fargo Dealer Services
05.2014 - 03.2019

Dispatcher/Office Assistant Warehouse Associate

Beavex, USA
08.2005 - 06.2012

High School diploma - undefined

Ayden-Grifton High

Applied Geography

East Carolina University

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Bobby ConwayMulti-Skilled Worker