Keosha Roberts
Thomasville
Summary
Experienced public-sector leader and nonprofit founder with progressive responsibility in supervision, operations, and community engagement within the North Carolina Department of Adult Correction. Demonstrates strong capabilities in leadership, strategic decision-making, performance management, and cross-sector collaboration. Preparing to pursue a Master of Business Administration (MBA) with a concentration in International Business at the University of North Carolina at Greensboro (UNCG) Bryan School of Business and Economics to strengthen global business insight, analytical rigor, and ethical leadership in support of organizational effectiveness and community-focused impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Chief Probation and Parole Officer
North Carolina Department of Adult Correction
06.2024 - Current
- Lead unit-level operations to ensure effective implementation of Community Corrections supervision strategies and organizational objectives.
- Provide direct supervision, coaching, and professional development to Probation and Parole Officers.
- Oversee offender supervision decisions, including case assignments, workload distribution, scheduling, and time management.
- Manage employee performance processes, including evaluations, corrective actions, and dispute resolution.
- Apply evidence-based assessment practices to balance public safety priorities with rehabilitation outcomes.
Founder & Chief Executive Officer
GoPlay Sports Non-Profit Organization
08.2017 - Current
- Founded and lead a nonprofit organization focused on increasing access to sports equipment for disadvantaged youth.
- Provide strategic direction and governance oversight in collaboration with a six-member board.
- Develop and execute operational plans, performance objectives, and community partnerships.
- Collaborate with local nonprofits, recreation departments, and small businesses to expand organizational reach and impact.
Surveillance Operator
Cook Out Corporate
08.2019 - 05.2025
- Operated and monitored surveillance systems to ensure compliance with corporate safety and security policies.
- Documented incidents through detailed reporting to support investigations and risk management.
- Collaborated with law enforcement, legal professionals, and insurance agencies on criminal and non-criminal investigations.
Probation and Parole Officer
North Carolina Department of Adult Correction
05.2019 - 06.2024
- Conducted comprehensive risk and needs assessments to inform supervision strategies and reduce recidivism.
- Identified behavioral and environmental factors contributing to criminal activity and implemented targeted interventions.
- Mentored and coached clients to promote accountability, behavioral change, and successful reintegration.
- Coordinated access to community resources, including mental health, substance abuse treatment, and employment services.
- Prepared court recommendations based on compliance, progress, and observed behavior.
Education
Master of Business Administration (MBA) - International Business
University of North Carolina at Greensboro (UNCG)
Bachelor of Science - Criminal Justice
South University
02.2019
Skills
- Leadership and Team Management
- Strategic Decision-Making
- Operations and Case Management
- Investigations and Risk Assessment
- Communication and Stakeholder Engagement
- Performance Management
Affiliations
- North Carolina Probation and Parole Association (2019–Present)
- North Carolina Gang Investigators Association (2022–Present)
- Davidson County Coalition Against Violence (2018–Present)
- North Carolina Small Business Center Network (2017–Present)
Certification
- Adult Mental Health First Aid (2026)
- Youth Mental Health First Aid (2025)
- Open-Source Intelligence Certification (2025)
- First Step of Supervision (2025)
- Enhancing Skills for Peak Performance (2024)
- Emergency Response Team Training (2024)
- Leadership of a Lifetime – Paul Butler (2024)
- Special Operations and Intelligence Unit: Extradition Officer Training (2023)
- Evidence-Based Practice Officer Core Skills Development (2023)
- Active School Shooter Training (2023)
- Active Assailant and Rapid Deployment (2022)
- Reentry Simulation for NCDPS (2022)
- Gang Across the Carolinas Conference (2022)
- Evidence-Based Practice Core Skills Development Instructor Training Program (2022)
Timeline
Chief Probation and Parole Officer
North Carolina Department of Adult Correction
06.2024 - Current
Surveillance Operator
Cook Out Corporate
08.2019 - 05.2025
Probation and Parole Officer
North Carolina Department of Adult Correction
05.2019 - 06.2024
Founder & Chief Executive Officer
GoPlay Sports Non-Profit Organization
08.2017 - Current
Bachelor of Science - Criminal Justice
South University
Master of Business Administration (MBA) - International Business
University of North Carolina at Greensboro (UNCG)
LEADERSHIP, SERVICE, AND COMMUNITY ENGAGEMENT
Homeowner Association Management, Inc., President, 2023, 2025, President, Homeowner Association Management, Inc. (2023–2025), Vice President, Homeowner Association Management, Inc. (2021–2023), Coordinator, Community Supervision Wellness Committee (2023–2025), Member, Emergency Response Team (ERT), NC Department of Adult Correction (2024–Present), Member, Safety Ministry, New Faith Full Gospel Fellowship Center Inc. (2024–Present)
Learning and Development
· ABC of Starting a Small Business on a Limit Budget (2025)
· Dynamite Marketing on a Firecracker Budget (2025)
· How To Find Financing for Your Business-5 session (2025)
· How to Prepare for Lending (2024)
· Food Truck Bootcamp -3-part series (2024)
· Project Management Planning and Development for Small Business Owners (2024)
· Creating a 1-Page Business Plan (2024)
· Access to Capital (2024)