Kenneth Hoover
Lexington,NC
Summary
Resourceful emergency communications dispatcher and retired fire captain with 15+ years of experience in emergency management and team supervision. Proven ability to assess critical situations and coordinate effective responses in high-pressure environments. Skilled in maintaining detailed records and ensuring compliance with safety protocols. Dedicated to leveraging extensive leadership experience and communication skills to enhance operational efficiency in a managerial role.
Overview
32
32
years of professional experience
Work History
Emergency Communications Dispatcher
Atrium Health Wake Forest Baptist
04.2023 - Current
- Answer emergency and non emergency calls using computerized dispatching systems for answering telephone calls from the hospital staff and public
- Assess situations and route the proper responders
- Question callers to prioritize the emergency response
- Responsible for transferring and delivering the message to the emergency team
- Maintain a detailed record of all calls and dispatches.
Captain, Fire Engineer and Firefighter
City of Greensboro
08.1993 - 01.2022
- Led a team of firefighters in responding to emergency incidents, ensuring the safety and well-being of the community
- Implemented training programs to enhance firefighting skills and ensure compliance with safety protocols
- Oversaw the maintenance and inspection of firefighting equipment, ensuring readiness for emergency response
- Implemented incident command system protocols during emergencies to coordinate resources effectively
- Participated in disaster preparedness drills involving multiple agencies to test emergency response procedures
- Evaluated firefighter performance through regular assessments and provided feedback for professional development opportunities
- Maintained accurate records of incident reports, equipment inventory, training certifications, etc
- Conducted public education seminars on fire safety, evacuation procedures, and emergency preparedness
- Managed departmental resources efficiently to ensure optimal response times for emergency calls
Fire Service Instructor
Davidson Davie Community College
08.2011 - 08.2016
- Developed comprehensive lesson plans covering essential fire service topics, ensuring thorough knowledge retention.
- Maintained accurate records of trainee attendance, performance, and certifications for compliance purposes.
- Provided mentorship to new firefighters, supporting their personal growth within the profession.
Education
Bachelor's degree - Marketing
UNC Wilmington
Wilmington, NC12.1989
Skills
- Information gathering
- Memory retention
- Accuracy and precision
- Computer skills
- Computer-aided dispatching
- Verbal and written communication
- Technical aptitude
Timeline
Emergency Communications Dispatcher
Atrium Health Wake Forest Baptist
04.2023 - Current
Fire Service Instructor
Davidson Davie Community College
08.2011 - 08.2016
Captain, Fire Engineer and Firefighter
City of Greensboro
08.1993 - 01.2022
Bachelor's degree - Marketing
UNC Wilmington
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