Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Hughes

King

Summary

I am friendly and enthusiastic Healthcare Worker/Certified Pharmacy Technician with knowledge of medical terminology and HIPPA compliance that has 15 years of experience. I am able to learn new tasks quickly and am proficient in growing key patient/customer relationships. I support quality patient care and education. Also, I am experienced with insurance verification processes, ensuring accurate and timely handling of patient information as well as multiple scheduling practices. I utilize strong analytical skills to identify and resolve discrepancies, maintaining seamless operational flow.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Insurance Verification Specialist/Patient Service Representative

SCA Health/Atrium Health- Wake Forest Baptist
01.2024 - Current
  • Streamlined insurance verification processes, enhancing accuracy and efficiency.
  • Analyzed discrepancies in patient information, implementing corrective actions to resolve issues promptly.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely and accurate verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Managed front desk operations, ensuring efficient check-in and registration processes.
  • Maintained accurate records of visitors and communications, improving information retrieval processes.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Cross trained with Surgery Scheduling as department support.

Intake Coordinator

Rising Hope Clinical Assistance, LLC
01.2023 - Current
  • Coordinated patient intake processes to ensure efficient scheduling and flow of services.
  • Managed health records, maintaining accuracy and confidentiality of sensitive information.
  • Streamlined communication between clinical teams and patients to enhance service delivery.
  • Implemented quality assurance measures to improve intake accuracy and compliance with regulations.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Scheduling of all therapy sessions.
  • Insurance verification and authorizations.
  • Constructing of all patient files.
  • File Keeping and auditing.

Optical Technician

EyeCare Services Partners
10.2022 - 01.2023
  • Calibrated and aligned optical instruments to ensure precision in measurements and quality of care.
  • Conducted routine maintenance on equipment, enhancing operational efficiency and minimizing downtime.
  • Collaborated with eye care professionals to develop protocols that improved patient outcomes and satisfaction rates.
  • Contributed to team success with strong collaboration skills, participating in staff meetings and offering support when needed.

Patient Services Coordinator VI

Novant Health Valaoras & Lewis OB/GYN
11.2019 - 09.2022
  • Coordinated patient scheduling and managed appointment flows for optimal clinic efficiency.
  • Facilitated communication between patients and healthcare providers to enhance service delivery.
  • Maintained accurate patient records within electronic health record systems, ensuring compliance with regulations.
  • Assisted in resolving patient inquiries and concerns, fostering a positive patient experience.
  • Coordinated surgical schedules to optimize operating room utilization and minimize patient wait times.
  • Managed appointment logistics, ensuring timely communication between patients and surgical teams.
  • Collaborated with medical staff to prioritize urgent cases and adjust schedules accordingly.
  • Coordinated patient referrals across multiple departments to streamline access to services.
  • Collaborated with physicians to resolve referral-related inquiries and improve patient outcomes.
  • Ensured compliance with referral protocols and maintained accurate documentation in electronic health records.

Pharmacy Technician II

Novant Health Pharmacy
08.2014 - 11.2019
  • Oversaw medication preparation and dispensing processes, ensuring compliance with safety standards.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Implemented inventory management systems to optimize stock levels and minimize waste.
  • Collaborated with pharmacists to verify prescription accuracy and resolve discrepancies promptly.
  • Streamlined workflow processes, enhancing efficiency in medication distribution within the pharmacy.
  • Assisted in the development of training materials for new staff, promoting consistent service delivery.
  • Conducted regular audits of medication storage areas to maintain regulatory compliance and safety protocols.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Head Cheerleading Coach, Assistant Cheer Program Director

West Stokes Prowlers
08.2004 - 08.2004
  • I was second in charge of the cheerleading program. I helped wherever I was needed while also coaching the Varsity squad. My teams won 6 little league competitions as well as 1 regional title and 1 National Championship.
  • Evaluated athlete performance, providing constructive feedback to aid skill advancement.
  • Streamlined practice schedules, maximizing efficiency while ensuring comprehensive training coverage.
  • Increased overall team morale through fostering a supportive and inclusive environment for all cheerleaders.
  • Developed training programs to enhance team performance and skill development.
  • Implemented safety protocols to ensure a secure environment for all participants.
  • Collaborated with school administration to promote cheerleading events and initiatives.
  • Mentored assistant coaches, fostering professional growth and enhancing coaching techniques.

Education

Associates - Healthcare Management

Forsyth Technical Community College
Winston-Salem, NC
07.2025

Associates - Healthcare Administration

Ashworth College
Norcross, GA
08.2013

Degree - Elementary Education

Western Carolina University
Cullowhee, NC

High School Diploma - undefined

West Stokes High School
King, NC

Skills

  • Prior Authorizations Documents
  • Ordering/Inventory
  • Data Entry
  • Medical/Pharmacy Terminology
  • Patient/Client Oriented
  • Incoming/Outgoing Referrals
  • Friendly/Outgoing
  • Appointment Scheduling
  • Surgery Scheduling
  • Insurance Billing
  • Patient and Kind-hearted Person
  • Insurance Overrides
  • Multi-Tasker
  • Insurance Rejections
  • Phone etiquette
  • Organizationally Gifted
  • Patient Registration
  • Pharmacy Technician Experience
  • Medical Terminology
  • Medical Records
  • EMR Systems
  • Customer service
  • Insurance coverage verification
  • Attention to detail
  • Patient confidentiality
  • HIPAA compliance
  • Data verification
  • Medical terminology

Certification

  • Pharmacy Technician Certification
  • Pharmacy Technician License
  • First Aid Certification
  • CPR Certification

Timeline

Insurance Verification Specialist/Patient Service Representative

SCA Health/Atrium Health- Wake Forest Baptist
01.2024 - Current

Intake Coordinator

Rising Hope Clinical Assistance, LLC
01.2023 - Current

Optical Technician

EyeCare Services Partners
10.2022 - 01.2023

Patient Services Coordinator VI

Novant Health Valaoras & Lewis OB/GYN
11.2019 - 09.2022

Pharmacy Technician II

Novant Health Pharmacy
08.2014 - 11.2019

Head Cheerleading Coach, Assistant Cheer Program Director

West Stokes Prowlers
08.2004 - 08.2004

Degree - Elementary Education

Western Carolina University

High School Diploma - undefined

West Stokes High School

Associates - Healthcare Management

Forsyth Technical Community College

Associates - Healthcare Administration

Ashworth College

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