Kaitlyn Jensen
Charlotte
Summary
Versatile and dynamic professional dedicated to enhancing customer experiences through exceptional service. Proficient in inventory management, task delegation, and cultivating positive team environments, consistently driving collaboration and productivity. Thrives in fast-paced settings, contributing to workplace efficiency and ensuring high levels of customer satisfaction. Committed to continuous improvement and delivering results that exceed expectations.
Overview
8
8
years of professional experience
Work History
Bartender
Beau Monde
Charlotte, NC
08.2025 - Current
- Crafted innovative cocktail recipes to enhance customer experience and expand drink menu offerings.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste through effective ordering practices.
- Trained new bartenders on techniques, customer service standards, and bar procedures to maintain quality.
- Implemented efficient workflow processes during peak hours to improve service speed and customer satisfaction.
- Maintained cleanliness standards in bar area, ensuring compliance with health regulations and safety protocols.
- Served high customer volumes during special events, nights, and weekends.
Barista Shift Lead
Nightswim Coffee
Charlotte, NC
09.2023 - 08.2024
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Coaching Manager
Positive Presence Global
Virtual Company
03.2022 - 05.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Retail Sales Associate
HR Meininger
Denver, CO
01.2023 - 08.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Kitchen Staff Member
Legends Coffee
Aurora, CO
09.2021 - 09.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Collaborated with team members to ensure seamless coordination during peak service hours.
Cashier
Sprouts Farmer Market
Highlands Ranch, CO
01.2021 - 09.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Gift Shop Sales Associate
San Diego Mission Bay Resort
San Diego, CA
06.2020 - 12.2020
- Streamlined checkout process by accurately processing transactions and handling cash, credit cards, and gift certificates.
- Kept sales floor organized, visually appealing, and well-stocked to create a favorable shopping experience for customers.
- Contributed to higher revenue by consistently meeting or exceeding individual sales goals set by management.
- Improved inventory management by efficiently restocking merchandise and maintaining accurate records of items on the sales floor.
- Developed strong product knowledge of store inventory, enabling the ability to make personalized and informed recommendations to customers.
- Maintained a clean and welcoming store environment through daily cleaning tasks such as sweeping floors, dusting shelves, and wiping down countertops.
Front of House Employee
Its All Peachy Frozen Yogurt
Aurora, CO
07.2018 - 05.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
Education
Associate of Arts - Psychology
Central Piedmont Community College
Charlotte, NC05-2025
High School Diploma -
Cherokee Trail Highschool
Aurora, CO05-2020
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC05-2028
Bachelor of Arts - Japanese As A Foreign Language
University of North Carolina At Charlotte
Charlotte, NC05-2028
Skills
- Cleanliness standards
- Problem resolution
- Relationship building
- Opening and closing procedures
- Inventory control
- Task delegation
- Active listening
- Patience and empathy
- Money handling
Timeline
Bartender
Beau Monde
08.2025 - Current
Barista Shift Lead
Nightswim Coffee
09.2023 - 08.2024
Retail Sales Associate
HR Meininger
01.2023 - 08.2023
Coaching Manager
Positive Presence Global
03.2022 - 05.2024
Kitchen Staff Member
Legends Coffee
09.2021 - 09.2022
Cashier
Sprouts Farmer Market
01.2021 - 09.2021
Gift Shop Sales Associate
San Diego Mission Bay Resort
06.2020 - 12.2020
Front of House Employee
Its All Peachy Frozen Yogurt
07.2018 - 05.2020
High School Diploma -
Cherokee Trail Highschool
Associate of Arts - Psychology
Central Piedmont Community College
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Bachelor of Arts - Japanese As A Foreign Language
University of North Carolina At Charlotte