Ethel Smith
Havelock
Summary
Dynamic bartender with a proven track record at Jeans/BBB, excelling in beverage preparation and customer engagement. Recognized for enhancing guest experiences through exceptional service and conflict resolution. Skilled in inventory management and staff training, fostering a collaborative environment that boosts team performance and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Bartender
Jeans/BBB
06.2025 - Current
- Prepared and served a wide variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficiency.
- Engaged with customers to provide personalized service and enhance experience.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Trained new bartenders on menu items, procedures, and customer service standards.
- Resolved customer complaints promptly to maintain positive relationships and satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Cleaner
Charlie’s Angels
01.2025 - Current
- Maintained cleanliness and sanitation in assigned areas, ensuring compliance with health and safety standards.
- Operated cleaning equipment effectively, including floor scrubbers and vacuum cleaners, to enhance efficiency.
- Conducted thorough inspections of work areas to identify maintenance needs and report issues promptly.
- Assisted team members in training new staff on proper cleaning techniques and safety protocols.
- Implemented time-saving cleaning procedures that improved overall operational efficiency within the facility.
- Developed a systematic approach for inventory management of cleaning supplies, reducing waste and costs.
- Coordinated with management to establish cleaning schedules tailored to peak business hours for optimal service delivery.
- Provided feedback on equipment functionality, contributing to proactive maintenance and minimizing downtime.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
Customer Service Representative
Kelly Temporary Services
10.1999 - 03.2006
- Prepared and served a wide variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficiency.
- Engaged with customers to provide personalized service and enhance experience.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Trained new bartenders on menu items, procedures, and customer service standards.
- Resolved customer complaints promptly to maintain positive relationships and satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Housekeeper
Belk Cleaning Services
09.2010 - 11.2016
- Maintained cleanliness and organization in various residential and commercial spaces.
- Operated cleaning equipment, ensuring safe and effective use of tools.
- Assisted in inventory management, tracking supplies for efficient workflow.
- Followed safety protocols to promote a secure working environment.
- Collaborated with team members to enhance overall service quality.
- Developed efficient cleaning schedules to optimize time management.
- Trained new staff on proper cleaning techniques and safety measures.
- Identified areas for process improvement to enhance operational efficiency.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
Customer Service Cashier
Safeway
02.2006 - 05.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash, credit, and check payments accurately while adhering to company policies.
- Trained new staff on checkout procedures and customer service best practices.
- Implemented strategies to reduce wait times at the register, improving overall efficiency.
- Monitored inventory levels and communicated restock needs to management effectively.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Upheld strict adherence to store policies and regulations, minimizing potential financial discrepancies.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and swift transaction processing.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
Skills
- Beverage preparation
- Customer engagement
- Inventory management
- Cash handling
- Staff training
- Conflict resolution
- Sanitation compliance
- Fast-paced service
- POS system operation
- Event support
- Time management
- Team collaboration
- Quality control
- Order prioritization
- Health and safety regulations
- Communication skills
- Client relationship development
- Process improvement
- Problem resolution
- Cleanliness standards
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional appearance
- Suggestive selling
- Alcohol awareness
- Food service
- Team training and development
- New hire training
- Drink preparation techniques
- Inventory
- Sales expertise
- Salesmanship
- Classic cocktails
- Performance improvement
- Food running
- Staff management
- Health codes compliance
- Changing beer kegs
- Basic accounting
- Creative mixology
- Ordering bar supplies
- Order management
- Food preparation
- Ordering procedures
- Garnishing drinks
- Preparing garnishes
- ABC standards
- Liquor restocking
- Excellent judgment
- Bar restocking
Timeline
Bartender
Jeans/BBB
06.2025 - Current
Cleaner
Charlie’s Angels
01.2025 - Current
Housekeeper
Belk Cleaning Services
09.2010 - 11.2016
Customer Service Cashier
Safeway
02.2006 - 05.2010
Customer Service Representative
Kelly Temporary Services
10.1999 - 03.2006