Julisa Romo-Covarrubias
Clinton
Summary
Trustworthy and dedicated customer service representative with over 10 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
5
5
years of professional experience
Work History
Patient Transporter/Interpreter
Carlos A. Marin & Associates
03.2021 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Maintained a clean and comfortable environment within the vehicle, ensuring optimal patient comfort throughout their journey.
Cashier Team Lead
Don Agustin Restaurant
02.2021 - Current
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Managed multiple social media accounts simultaneously, maintaining consistent voice and message across platforms.
Front Desk Receptionist
Goshen Medical Center
08.2020 - 12.2020
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Pharmacy Technician
Walgreen's Pharmacy
10.2019 - 06.2020
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Associate of Arts -
Sampson Community College
Clinton, NC05-2026
High School Diploma -
Sampson Early College High School
Clinton, NC 05.2017
Skills
- Customer service
- HIPAA Compliance Understanding
- Professionalism and courtesy
- Spanish fluency
- Detail-oriented
- Adaptability
Timeline
Patient Transporter/Interpreter
Carlos A. Marin & Associates
03.2021 - Current
Cashier Team Lead
Don Agustin Restaurant
02.2021 - Current
Front Desk Receptionist
Goshen Medical Center
08.2020 - 12.2020
Pharmacy Technician
Walgreen's Pharmacy
10.2019 - 06.2020
Associate of Arts -
Sampson Community College
High School Diploma -
Sampson Early College High School
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