Gloria Foddrell
Durham
Summary
Dedicated customer service representative with 15+ years of experience in retail, merchandising strategies and human resources. Lead by example and ensure the execution of all safety, security, quality and Company operations policies. Empathetic candidate experienced in safely transporting patients to and from locations. Patient-oriented and helpful professional adept at handling stressful situations. Works in full compliance with industry safety and sanitation regulations. Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills.
Overview
20
20
years of professional experience
Work History
Patient Transporter
Duke University Hospital
11.2018 - 01.2021
- Assist clinical staff and team members with the transportation of patients to and from clinical, procedural and support areas via wheelchair, stretcher, or bed as needed
- Collect specimens, patient belongings, and medical equipment for delivery to appropriate department, in-patient unit and/or clinic
- Ensure patient Protected Health Information (PHI) is protected and used for proper identification verification before transporting to requested destination
- Follow effective infection prevention practices in compliance with hospital regulations.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
Security Officer
Tax Genie, LLC
01.2014 - 09.2018
- Recruit, train, delegate, coach, motivate and evaluate the performance of employees
- Supported special events or functions requiring additional security coverage, ensuring a safe and enjoyable experience for all attendees.
- Answer multi line telephones and schedule appointments.
- Enhanced security measures by conducting thorough and consistent patrols in designated areas.
- Conducted risk assessments for various properties, providing recommendations on necessary security improvements for property owners or managers.
- Maintained communication with dispatch center during patrols, efficiently relaying critical information to appropriate parties.
Administrative Assistant
Hardee’s Affordable Homes, LLC
10.2007 - 07.2018
- Coordinated various office support services including but not limited to answering phones with professionalism, creating and updating documents and scheduling appointments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative
Hardee’s Affordable Homes, LLC
10.2007 - 09.2010
- Promoted to Administrative Assistant to maintain, operate and manage office
- Responsible for conducting criminal and credit checks to determine eligibility for clients seeking housing
- Assist new clients with coordination of meetings, look through and move in dates to ensure Responsible for maintaining and updating client database which includes monthly reports and tracking of budgets and expenses
- Maintained consistent communicate with external staff, landlord and clients to ensure the highest quality customer service and client satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Administrative Assistant
Poole Construction
08.2000 - 03.2005
- Assist in coordination, and implementation of Administrative functions that are essentials and pertinent to the delivery of supports systems
- Followed up and researches any unresolved inquiries
- Answered multi line phones on a regular basis
- Maintain files to ensure they contain all the necessary documentations
- Received employee of the month twice in the year of 2001 and 2003.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
H.S. Diploma -
Northern High School
Durham, NC05.2000
Skills
- Customer Service Management
- Merchandising Strategies
- Marketing
- Customer Satisfaction Enhancement
- Sales & Margin Improvement
- Inventory Analysis
- Collaborator
- Patient confidentiality
- Patient Safety
- Patient Communication
- Customer Service
- Sales and Retail
- Sales Forecasting and trends
- Problem Resolution
- Equipment moving
- Professionalism and Ethics
- Specimen Collection
- Scheduling Coordination
Relatedtraining
- Completed training in customer service, sales strategies, loss prevention, time management, leadership, performance assessment.
- High Efficiency in Microsoft Word 2010, Excel and Power Point software.
References
References available upon request
Timeline
Patient Transporter
Duke University Hospital
11.2018 - 01.2021
Security Officer
Tax Genie, LLC
01.2014 - 09.2018
Administrative Assistant
Hardee’s Affordable Homes, LLC
10.2007 - 07.2018
Customer Service Representative
Hardee’s Affordable Homes, LLC
10.2007 - 09.2010
Administrative Assistant
Poole Construction
08.2000 - 03.2005
H.S. Diploma -
Northern High School
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