Jordan Garza
Fuquay-Varina
Summary
Proven leader in customer service with a track record of enhancing customer satisfaction at Argo Marketing Group. Skilled in problem-solving and professional telephone demeanor, I excel in high-pressure environments, ensuring swift resolution of customer issues. Demonstrated ability to boost team productivity and foster relationship building, contributing to sustained business growth. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Team Lead
DailyVita LLC
04.2019 - Current
- Greet and welcome all customers and ensuring received personalized attention.
- Resolve customer complaints in a timely and professional manner, such as when customers receive the wrong order or faulty product.
- Process customers personalized orders
- Build trust with customers through interactive communication
- Identify sales opportunities: look for opportunities to upsell or cross-sell products and services.
Retail Sales Associate
Admiral
01.2015 - 11.2018
- Greeted and helped customers complete purchases, locate items, and join reward programs.
- Promote sales, promotions and coupon deals and encourage customers to add on products.
- Maintain stock and refill display shelves.
- Perform in a fast-paced environment and be flexible to work different shifts including weekends and Holidays.
Customer Service Supervisor
Argo Marketing Group
07.2008 - 10.2014
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Education
High School Diploma -
Ithaca Jr./Sr. High School
Ithaca, MI06.2007
Skills
Customer Satisfaction
Professional telephone demeanor
Customer service excellence
Escalation Handling
Call center experience
Administrative Support
Relationship Building
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent Communication
Adaptability and Flexibility
Timeline
Customer Service Team Lead
DailyVita LLC
04.2019 - Current
Retail Sales Associate
Admiral
01.2015 - 11.2018
Customer Service Supervisor
Argo Marketing Group
07.2008 - 10.2014
High School Diploma -
Ithaca Jr./Sr. High School
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