Zayshia Hussey
Pinetops
Summary
Diligent customer service agent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Team Lead
Qualfon
12.2021 - Current
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Reviewed customer survey results periodically to identify patterns of dissatisfaction and address them proactively within the team.
Outbound Sales Representative
InfoCision
01.2021 - 07.2021
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Streamlined the sales process by identifying areas for improvement and implementing best practices accordingly.
- Drove customer retention rates up with targeted outreach campaigns focused on maintaining engagement levels among current clients.
Customer Service Representative
Alorica
10.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Bojangles
02.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Star city skate & play
11.2018 - 02.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School Diploma -
Southwest Edgecombe High Schhol
Pinetops, NC06-2021
Skills
- Policy enforcement
- Customer satisfaction
- Professional telephone demeanor
- Staff education and training
- Customer relations
- Quality control
- Customer service
- Customer service excellence
- Money handling
- Cash handling
- Team management
- Telephone etiquette
- Team Training
- Teamwork
- Multitasking and prioritizing
- Customer engagement
Timeline
Customer Service Team Lead
Qualfon
12.2021 - Current
Outbound Sales Representative
InfoCision
01.2021 - 07.2021
Customer Service Representative
Alorica
10.2020 - 01.2021
Cashier
Bojangles
02.2019 - 10.2020
Cashier
Star city skate & play
11.2018 - 02.2019
High School Diploma -
Southwest Edgecombe High Schhol
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