Jocelyn Wallace
Morganton
Summary
Dedicated Environmental Services Housekeeper from UNC Health Blue Ridge, adept in maintaining high sanitation standards and excellent patient interaction. Leveraged complaint handling and advanced cleaning techniques to enhance facility cleanliness by 30%, ensuring safety and satisfaction. Skilled in using protective equipment and handling hazardous materials, demonstrating a commitment to health and customer service excellence. Hardworking Environmental Services Housekeeper with background in medical housekeeping services and strong work ethic. Excellent communications skills and high cleanliness standards leading to outstanding results.
Overview
1
1
year of professional experience
Work History
Environmental Services Housekeeper
UNC Health Blue Ridge
01.2024 - Current
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Education
Associate of Arts - Elementary Education
Caldwell Community College And Technical Institute
Hudson, NC08.2025
Associate of Science - Nursing Assistance
Caldwell Community College And Technical Institute
Hudson, NC12.2024
High School Diploma -
West Caldwell High School
Lenoir, NC12.2022
Skills
- Complaint Handling
- Issue Escalation
- Online chat and email
- Patient Interaction
Timeline
Environmental Services Housekeeper
UNC Health Blue Ridge
01.2024 - Current
Associate of Arts - Elementary Education
Caldwell Community College And Technical Institute
Associate of Science - Nursing Assistance
Caldwell Community College And Technical Institute
High School Diploma -
West Caldwell High School
Similar Profiles
Sarah CooperSarah Cooper
Registered Nurse, Float Pool at UNC Health Blue RidgeRegistered Nurse, Float Pool at UNC Health Blue Ridge
Chandler BuffChandler Buff
Clinical Shadower at UNC Health-Blue RidgeClinical Shadower at UNC Health-Blue Ridge
Courtney KeatonCourtney Keaton
Registered Nurse Clinical Supervisor at UNC Health Blue RidgeRegistered Nurse Clinical Supervisor at UNC Health Blue Ridge