Melissa Mace
Morganton
Summary
Dynamic Scheduling Coordinator at Atrium Healthcare with a strong work ethic and problem-solving skills. Successfully optimized appointment systems, enhancing patient coordination and reducing operational backlogs. Proficient in EHR systems and HIPAA compliance, ensuring accurate data management and exceptional service delivery. Committed to fostering effective communication and improving workflow efficiency.
Experienced with managing and coordinating complex schedules in fast-paced environment. Utilizes strong organizational skills to ensure efficient scheduling and minimize conflicts. Track record of adapting to changing needs and maintaining effective communication with team members.
Overview
25
25
years of professional experience
Work History
Scheduling Coordinator
Atrium Healthcare
07.2022 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Administrative Assistant
Prime Surgical Suites
06.2021 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Health Information Management Technician
Blue Ridge Healthcare
02.2021 - 06.2021
- Maintained an organized filing system for easy retrieval of medical records, adhering to strict retention policies as outlined by regulatory guidelines.
- Assisted healthcare providers with EHR navigation issues, providing technical support when needed for optimal workflow functionality.
- Enhanced patient care by accurately recording and maintaining health information data.
- Provided exceptional customer service by responding promptly to inquiries from patients, insurance companies, and other stakeholders regarding medical records issues.
- Ensured compliance with regulations by closely following HIPAA guidelines and protecting patient confidentiality.
- Successfully completed data requests for research studies or organizational reporting needs without compromising patient confidentiality or privacy regulations.
Admission Clerk
Choice Health Network
09.2020 - 01.2021
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Communicated important information to supervisor and medical team to reduce chance of errors.
- Assisted in achieving higher enrollment numbers by providing exceptional customer service to prospective students and their families.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Reduced wait times for applicants by expediting the review process through effective multitasking and time management skills.
Veterinary Receptionist
Tri-county Veterinary Clinic
09.2019 - 09.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted with clinical responsibilities, including rooming patients and obtaining vital information.
- Participated and assisted in surgical procedures as needed.
Pharmacy Technician
Seymour Pharmacy
03.2019 - 09.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Health Services Coordinator
Knox County Health Department
03.2018 - 03.2019
- Implemented efficient scheduling systems to optimize patient appointment availability and staff workload balance.
- Developed educational materials for patients regarding available health services options within the organization or community providers network.
- Created comprehensive reports for management detailing program successes, challenges, and recommendations for improvement.
- Promoted a positive work environment by fostering open communication and teamwork among colleagues.
- Improved patient satisfaction by effectively coordinating healthcare services and appointments.
Public Health Office Assistant
Sevier County Health Department
01.2017 - 03.2018
- Maintained accurate records of immunization clinics, contributing to organized and efficient reporting practices.
- Enhanced public health awareness by organizing community outreach programs and events.
- Scheduled appointments and updated calendars.
- Retrieved, updated, filed and transmitted medical records.
- Checked patients into and out of office, processed payments and added information to permanent records.
Human Resources Associate
State of Tennessee
09.2016 - 01.2017
- Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
- Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
- Reduced time spent on repetitive tasks through automation of HR processes, allowing more focus on strategic initiatives.
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
Deputy Register of Deeds
Burke County
01.2001 - 09.2016
- Provided exceptional customer service by efficiently handling inquiries from the public, attorneys, and title companies.
- Delivered outstanding results under tight deadlines, consistently meeting or exceeding performance targets as Deputy Register of Deeds.
- Ensured secure storage for all recorded documents, safeguarding confidential information against unauthorized access or loss.
- Assisted in the digitization of records, ensuring accurate and easy access to vital information.
- Managed daily operations for the Register of Deeds office, ensuring timely recording of documents and efficient service delivery.
Education
Freedom High School
Morganton NCSkills
- Problem-solving
- Strong work ethic
- Detail-oriented data management
- Verbal and written communication
- Analytical reasoning
- Effective multitasking
- HIPAA compliance
- Patient coordination
- Insurance verification
- Updating charts
- Patient relations
- EHR systems expertise
Timeline
Scheduling Coordinator
Atrium Healthcare
07.2022 - Current
Administrative Assistant
Prime Surgical Suites
06.2021 - 07.2022
Health Information Management Technician
Blue Ridge Healthcare
02.2021 - 06.2021
Admission Clerk
Choice Health Network
09.2020 - 01.2021
Veterinary Receptionist
Tri-county Veterinary Clinic
09.2019 - 09.2020
Pharmacy Technician
Seymour Pharmacy
03.2019 - 09.2019
Health Services Coordinator
Knox County Health Department
03.2018 - 03.2019
Public Health Office Assistant
Sevier County Health Department
01.2017 - 03.2018
Human Resources Associate
State of Tennessee
09.2016 - 01.2017
Deputy Register of Deeds
Burke County
01.2001 - 09.2016
Freedom High School
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