Jessica Redding
Davidson
Summary
Adept at fostering team leadership and ensuring quality control, I significantly enhanced customer satisfaction and profitability at LifeLawn Care. My experience spans from managing financials at Spark Metal Shop to innovating service processes at Hotface Mechanics Inc, showcasing my skills in financial management and customer service.
Overview
6
6
years of professional experience
Work History
Lawn Care Business Owner
LifeLawn Care
03.2024 - Current
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including invoicing, budgeting, and expense tracking to ensure profitability.
- Established a strong reputation within the community for exceptional lawn care services, leading to increased brand recognition and trust.
Service Technician
Hotface Mechanics Inc
03.2023 - 01.2024
- Streamlined repair processes by maintaining an organized inventory of tools and replacement parts.
- Explained diagnostic findings to customers and outlined repair or service options.
- Performed diagnostic tests on furnace components, accurately identifying issues for swift repairs or replacements.
- Regularly monitored furnace performance metrics, adjusting settings as needed to maintain optimal operation conditions.
Owner
Spark Metal Shop
02.2021 - 09.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
Assistant Grower
Metrolina Green Houses
03.2019 - 02.2021
- Fostered a positive work environment by providing team members with ongoing training and support, resulting in increased staff retention and productivity.
- Improved overall crop health by conducting regular soil tests and amending nutrients accordingly.
- Supported research initiatives through detailed observation of experimental crops, contributing valuable insights into potential improvements.
- Provided support during planting, transplanting, pruning, and harvesting activities to ensure timely completion of tasks.
Education
Associate of Science - Horticulture
Central Piedmont Community College
Charlotte, NC05-2017
Associate of Science - Turfgrass Management
Central Piedmont Community College
Charlotte, NC05-2017
Skills
- Team leadership qualities
- Scheduling and planning
- Training and mentoring
- Quality control measures
- Customer service
Timeline
Lawn Care Business Owner
LifeLawn Care
03.2024 - Current
Service Technician
Hotface Mechanics Inc
03.2023 - 01.2024
Owner
Spark Metal Shop
02.2021 - 09.2023
Assistant Grower
Metrolina Green Houses
03.2019 - 02.2021
Associate of Science - Horticulture
Central Piedmont Community College
Associate of Science - Turfgrass Management
Central Piedmont Community College
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