Jessica Jacobs
Mebane
Summary
Dynamic Customer Care Representative with extensive experience at Sports Endeavors, recognized for enhancing customer satisfaction through effective problem resolution and active listening. Proven ability to manage high call volumes while achieving first call resolution. Skilled in data entry and complaint handling, consistently contributing to team success and fostering positive customer relationships.
Overview
18
18
years of professional experience
Work History
Customer Care Representative
Sports Endeavors
10.2015 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Contributed to team success, consistently achieving call center performance metrics.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Care Representative
Bcbsnc
06.2007 - 12.2010
- Logged call information and solutions provided into internal database.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Education
College of Charleston
Charleston, SCHigh School Diploma -
George C Marhall High School
Falls Church, VA06-2000
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Payment processing
- First call resolution
- Order processing
Timeline
Customer Care Representative
Sports Endeavors
10.2015 - Current
Customer Care Representative
Bcbsnc
06.2007 - 12.2010
No Degree - Education
College of Charleston
High School Diploma -
George C Marhall High School
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