Summary
Overview
Work History
Education
Skills
Timeline
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Angela Beeson

Kernersville

Summary

Dynamic Customer Care Representative with a proven track record at Best Logistics, excelling in superior customer service and critical thinking. Adept at managing high call volumes while ensuring patient confidentiality and emotional support. Committed to enhancing skills through ongoing training, consistently achieving high customer satisfaction.

Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

Overview

14
14
years of professional experience

Work History

Customer Care Representative

Best Logistics
11.2023 - Current
  • Engaged in active listening with customers, confirming, and clarifying information to provide comprehensive support.
  • Managed large volume of daily calls while maintaining high customer satisfaction rate.
  • Managed high volume of contacts while maintaining composure under pressure.
  • Participated in ongoing training sessions to enhance skills and stay current on industry best practices.

CNA

Arbor Ridge
07.2023 - Current
  • Helped patients to complete routine exercises to build mobility.
  • Recorded patient heart rate, pulse, and blood pressure.
  • Documented care actions, vitals, and orders in company software.
  • Used initiative to respond quickly in emergency situations.

CNA/Care Coordinator

Griswold Home Care
02.2012 - 11.2023
  • Provided compassionate patient care, ensuring comfort and safety during daily activities.
  • Assisted with personal hygiene tasks, promoting dignity and respect for residents.
  • Monitored vital signs, accurately documenting changes to inform healthcare team decisions.
  • Collaborated with nursing staff to develop individualized care plans for residents.
  • Trained new CNAs on best practices in patient care and facility protocols.
  • Implemented infection control procedures, contributing to a safe environment for residents and staff.
  • Facilitated communication between patients and families, enhancing overall satisfaction with care services.
  • Conducted regular assessments of patient needs, adjusting care strategies as necessary for optimal outcomes.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

Certification - Phlebotomy

Advanced Medical Phlebotomy
06.2025

Certification - CNA

Forsyth Tech
08.2012

Skills

  • HIPAA compliance
  • Patient care
  • Customer service standards
  • Critical thinking
  • Multitasking and organization
  • Superior customer service
  • Maintaining confidentiality
  • Time management
  • Proficient customer service
  • Data entry
  • Complaint handling
  • Customer service
  • Customer relations
  • Payment processing
  • Appointment scheduling
  • Phone etiquette

Timeline

Customer Care Representative

Best Logistics
11.2023 - Current

CNA

Arbor Ridge
07.2023 - Current

CNA/Care Coordinator

Griswold Home Care
02.2012 - 11.2023

Certification - CNA

Forsyth Tech

Certification - Phlebotomy

Advanced Medical Phlebotomy

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Angela Beeson