Jerry Simmons
Denton
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Sr. Manager Service Operations
Lumos
10.2022 - Current
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
Manager of Customer Operations
North State Communications
01.2008 - 10.2022
- Interviewed, hired, coached and counseled team members in operation of respective areas.
- Developed and managed high-performing teams for enhanced customer service delivery and increased productivity.
- Assisted in development of budgets, forecasts and schedules.
- Oversaw contract negotiations with vendors, securing cost-effective services that benefited overall operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Residential Service Technician
North State Communications
03.2000 - 12.2007
- Installed and repaired voice lines in residential homes.
- Performed trouble calls to restore services.
- One of the first techs to learn how to install DSL.
- Worked a rotation on call-outs to restore services.
- Performed monthly inventories with truck stock on my vehicle.
Education
High School Diploma -
Trinity High School
Trinity, NCSkills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
Awarded leadership award in the North Carolina Army National Guard.
Awarded leadership award for training to achieve the rank of Sargent.
Timeline
Sr. Manager Service Operations
Lumos
10.2022 - Current
Manager of Customer Operations
North State Communications
01.2008 - 10.2022
Residential Service Technician
North State Communications
03.2000 - 12.2007
High School Diploma -
Trinity High School
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