Raven Phillips
Charlotte
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent relationship-building skills. Proactive and meticulous Manager with over 10 years of experience in interviewing and investigations. Proficient in using independent decision-making skills and sound judgment to protect the company and its assets.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Omni Channel Operations & Service Sr. Manager
Best Buy Inc
06.2024 - Current
- Collaborate with peers from other lines of business to achieve project milestones and deliver results.
- Provide strong leadership to enhance team productivity and morale.
- Improved team performance by fostering a collaborative work environment.
- Establish relationships with stakeholders.
- Manage the accuracy of month-end Operating Income Optimization reporting.
- Lead, manage, and drive alignment and prioritization of an "OIO" pipeline over $150M.
- Lead ad hoc projects as needed.
- Led cross-functional teams to implement strategic initiatives, enhancing operational efficiency and customer satisfaction.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
Tidal Wave Mobility Program (OIO Sr. Analyst)
Best Buy Inc
06.2023 - 06.2024
- Measure changes and outcomes that lead to OIO savings.
- Manage the OIO pipeline for the enterprise to ensure we have a healthy backlog of work.
- Communicate our performance against our commitments by business, so leaders can make informed decisions that impact our bottom line, the customer, and the employee experience.
- Work with the enterprise strategy team to ensure our strategic direction and goals are connected to our processes and rhythms, so consistent information is communicated.
Sr. Market Profit Protection Manager /Asset Protection
Best Buy Inc
04.2009 - 03.2023
- Developed a strong culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Lead, support, and train Profit Protection functions for the market, which includes safety and security.
- Conduct employee, customer, and vendor theft investigations. This includes company values, ethics, fraud, safety, and theft-related incidents.
- Conduct location safety and security audits.
- Improved safety procedures to create safe working conditions for workers.
- Utilize data to create actionable plans, and drive improvements in security protocols.
Education
No Degree - Psychology
Hampton University
Hampton, VASkills
- Strategic planning
- Cross-functional collaboration
- Cross-functional team coordination
- Wicklander Certified (interviewing & Interrogation)
- Critical Thinking and Problem Solving
- Team leadership and Team Building
- Cultural Awareness
- Diversity and Inclusion
- Relationship building
- Project management
- Stakeholder engagement
- Safety compliance
Certification
- Lean Six Sigma Foundations (LSS)
- HR Roles In the Modern Workplace (LinkedIn)
- HR Foundations: Core Human Resources (LinkedIn)
- Wicklander Interview and Interrogation
- Communicating with Emotional Intelligence (LinkedIn)
- Cultivating Cultural Competence and Inclusion (LinkedIn)
- Critical Thinking and Problem Solving (LinkedIn)
- Communicating with Empathy (LinkedIn)
Timeline
Omni Channel Operations & Service Sr. Manager
Best Buy Inc
06.2024 - Current
Tidal Wave Mobility Program (OIO Sr. Analyst)
Best Buy Inc
06.2023 - 06.2024
Sr. Market Profit Protection Manager /Asset Protection
Best Buy Inc
04.2009 - 03.2023
No Degree - Psychology
Hampton University