Jerry parker
ZEBULON
Summary
Skilled MASTER FIELD TECH with a proven track record at Gregory Poole Equipment, excelling in system diagnostics and customer service. Achieved significant reductions in workplace accidents through stringent safety awareness. Known for exceptional problem-solving abilities and teamwork, consistently exceeding customer expectations and enhancing equipment performance through meticulous maintenance and upgrades.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MASTER FIELD TECH
Gregory Poole Equipment
04.2017 - Current
- Maintained safety compliance during field operations, reducing workplace accidents and injuries.
- Exceeded customer expectations with prompt resolution of service requests while maintaining a professional demeanor at all times.
- Executed regular software upgrades on devices used in the field to ensure optimal performance during ongoing projects.
- Improved overall efficiency by conducting routine maintenance and troubleshooting on field equipment.
Field Service Technician
Western Branch Diesel Incorporated
06.2010 - 04.2017
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Education
GED -
Johnston Community College
Smithfield, NCSkills
- System diagnostics
- Equipment installation
- Hardware upgrades
- Schematic interpretation
- Field repair
- Safety awareness
- Troubleshooting systems
- Multitasking Abilities
- Problem-solving
- Customer service
- Teamwork
Certification
- Forklift Certification
- NC Driver's License
- First Aid Certification
- OSHA Certified
Timeline
MASTER FIELD TECH
Gregory Poole Equipment
04.2017 - Current
Field Service Technician
Western Branch Diesel Incorporated
06.2010 - 04.2017
- Forklift Certification
- NC Driver's License
- First Aid Certification
- OSHA Certified
GED -
Johnston Community College
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