Summary
Overview
Work History
Education
Skills
Certification
Internship Experience
Timeline
Generic

JENICA EDWARDS

Zebulon

Summary

Driven leader with a strong focus on process improvement, operational efficiency, and motivating teams to consistently deliver excellence in service. Recognized for fostering collaboration, aligning with quality and policy standards, and driving continuous improvement across functions. Brings strong problem-solving abilities, a proactive mindset, and a dedication to innovation and efficiency. Known for adaptability, clear communication, and a supportive leadership style that cultivates high-performing teams. Committed to delivering meaningful contributions and advancing organizational objectives through strategic planning, hands-on execution, and a team-oriented approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tissue Services Supervisor

HonorBridge
04.2024 - Current
  • Demonstrate strong leadership and problem-solving skills to optimize team performance, streamline processes, and foster a culture of continuous improvement.
  • Collaborate cross-functionally with other departments to align efforts and achieve organizational goals.
  • Review operations regularly to identify and implement improvements, enhancing efficiency and overall performance.
  • Oversee daily departmental operations, ensuring smooth workflows and timely task completion through effective organization and process management.
  • Supervise up to 28 employees when the team is at full capacity, providing direction, support, and performance oversight to maintain organizational standards.
  • Increase team productivity by implementing efficient workflows, setting clear expectations, and managing effective scheduling systems.
  • Take ownership of time-sensitive inquiries, ensuring prompt, responsive communication and effective resolution to maintain service excellence.
  • Maintain a safe and compliant work environment by developing training programs, enforcing safety procedures, and adhering to regulatory standards.
  • Develop and implement comprehensive training programs for new and existing staff, reducing learning curves and promoting skill development and career growth.
  • Conduct employee evaluations and provide coaching to address inefficiencies, identify growth opportunities, and improve overall team capabilities.
  • Foster a cohesive and motivated team environment through conflict resolution strategies, regular motivational meetings, and by leading with the organization’s core values.
  • Maintain high customer satisfaction by responding promptly to inquiries, resolving concerns, and delivering effective solutions.

Surgical Tissue Specialist

HonorBridge
05.2021 - 04.2024
  • Verified donor authorization and decedent identification, reviewed donor risk assessments and legal paperwork, and determined medical examiner involvement to ensure regulatory compliance and ethical standards.
  • Led a team of 3–6 employees per shift, occasionally serving as a preceptor responsible for training and developing both new and existing staff to maintain quality and consistency in recovery procedures.
  • Recovered anatomical tissues—including bones, tendons, skin, veins, abdominal aortas, and hearts—in a sterile surgical environment, ensuring high standards of precision and safety.
  • Coordinated with hospital personnel, medical examiners, funeral directors, and transporters to facilitate timely and legally authorized tissue donations.
  • Collaborated effectively with cross-functional teammates in high-pressure environments, consistently maintaining a positive and professional attitude.
  • Collected blood samples and tissue cultures, and managed the proper packaging, documentation, and shipment of specimens, ensuring chain-of-custody and compliance with industry protocols.
  • Documented donor and case information in real time during recoveries, ensuring accuracy and continuity in medical records and procedural tracking.
  • Performed physical assessments on decedents to identify abnormalities or indications of high-risk behavior, and documented all findings and personal effects.
  • Maintained confidentiality of donor information and ensured timely and accurate upload of medical records into secure digital systems.
  • Maneuvered decedents weighing up to 400 lbs between stretchers, morgue carts, and operating tables while adhering to safety protocols.

Mortuary Transporter

Fayetteville Mortuary Transport Services (FMTS)
04.2020 - 04.2021
  • Responded on-scene to various violent, suspicious, unattended, unexpected, or unexplained deaths to remove and transport decedents of various weights and sizes in a compassionate and respectful manner.
  • Communicated with hospitals, police, forensic units, the North Carolina Office of the Chief Medical Examiner (N.C. OCME), and other agencies regarding transportation and confidential information of decedents.
  • Operated company vehicles and ensured the privacy and security of the deceased being transported.
  • Worked on-call flexible 24/hour scheduling maintaining high levels of energy at all hours with minimal supervision on assigned tasks.
  • Trained and mentored new hires.
  • Always maintained a courteous behavior, professional appearance, and timeliness.

Funeral Attendant & Office Assistant

Lafayette Funeral Home
04.2020 - 04.2021
  • Aided with the removal and transportation of decedents to either a funeral home or crematorium.
  • Prepared bodies for embalming and viewing arrangements.
  • Assisted with funerals, drove funeral coaches, put together musical playlists, created memorable pamphlets, and recorded the services for families when asked.
  • Handled confidential documentation and death certificates and tracked records to foster office efficiency.

Fine Jewelry Specialist

JCPenney
10.2018 - 10.2020

Afterschool Child Caretaker

St. James United Methodist Church
11.2018 - 05.2020

Fine Jewelry Specialist

JCPenney
08.2016 - 06.2018

Education

Bachelor of Science - Criminal Justice, Minor in Forensic Science

East Carolina University
Greenville, NC
05.2022

Associate of Arts - Oregon Transfer Degree

Rogue Community College
Grants Pass, OR
06.2018

High School Diploma -

Eagle Point High School
Eagle Point, OR
06.2016

Skills

  • Team Leadership & Staff Development
  • Cross-Functional Collaboration
  • Process Improvement & Innovation
  • Operational Strategy & Execution
  • Policy & Quality Alignment
  • Performance Management
  • Critical Thinking & Problem Solving
  • Culture Building & Team Empowerment

Certification

  • CTBS (Certified Tissue Bank Specialist) — American Association of Tissue Banks, October 2024 (Valid through December 2027)
  • BLS (Basic Life Support) — American Heart Association, October 2023 (Valid through October 2025)

Internship Experience

  • Youngsville Police Department – Youngsville, NC 01/2022 – 04/2022
  • Criminal Justice focused with 415 hours dedicated.
  • Daily ride along with various Officers, Sergeants, and Captains
  • Observed arrests, citations, and the administration of Standardized Field Sobriety Tests (SFSTs)
  • Attended City Council Meetings
  • Assisted the Police Chief with the Department’s Annual In-Service Firearms Qualification
  • Participated as a Panel Member on Applicant Interviews

Timeline

Tissue Services Supervisor

HonorBridge
04.2024 - Current

Surgical Tissue Specialist

HonorBridge
05.2021 - 04.2024

Mortuary Transporter

Fayetteville Mortuary Transport Services (FMTS)
04.2020 - 04.2021

Funeral Attendant & Office Assistant

Lafayette Funeral Home
04.2020 - 04.2021

Afterschool Child Caretaker

St. James United Methodist Church
11.2018 - 05.2020

Fine Jewelry Specialist

JCPenney
10.2018 - 10.2020

Fine Jewelry Specialist

JCPenney
08.2016 - 06.2018

Bachelor of Science - Criminal Justice, Minor in Forensic Science

East Carolina University

Associate of Arts - Oregon Transfer Degree

Rogue Community College

High School Diploma -

Eagle Point High School

Similar Profiles

CREATE PROFILE
JENICA EDWARDS