JENNIFER SPICER
Charlotte
Summary
Dedicated merchandising manager with over 20 years experience in high volume retail stores. Experienced in creating captivating visual presentations that drive results. Adept at leading teams, analyzing data to create deliverable plans for marketing and merchandising success.
Overview
21
21
years of professional experience
Work History
Merchandising Service Manager
Lowes Home Improvment
Indian Trail, North Carolina
04.2020 - Current
- Manage daily operations for merchandising team at a leading home improvement retailer.
- Ensure proper execution of resets, service, and pricing allowing store to look grand opening ready at all times.
- Verify and follow merchandising planograms to maintain bay integrity.
- Leed service team, reset teams, as well as live nursery care teams.
- Train and mentor staff to enhance service quality and product knowledge.
- Oversee inventory management to ensure product availability for customers.
- Coordinate with vendors to resolve product issues and enhance customer satisfaction.
- Collaborate with management to align service goals with company objectives.
- Develop and maintain relationships with customers, vendors, and suppliers.
- Review inventory levels and ordered supplies to keep products in stock.
- Prioritize and delegate daily work tasks to meet anticipated project goals.
- Create employee work schedules to keep shifts properly staffed.
- Uphold team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitor service performance metrics to identify areas of improvement.
Co-Owner/Operator
Integrity Flooring
Harrisburg, North Carolina
08.2005 - 04.2020
- Managed all aspects of customer interactions from estimates, showing samples, billing, and confirming customer satisfaction.
- Partnered with vendors to ensure displays were built and products properly showcased.
- Handled all payroll and accounts receivables.
- Oversaw all ordering and inventory.
- Planned and executed all company events such as participation in parades, local festivals.
- Supervised and executed all company advertising and marketing.
Education
High School -
West Charlotte High School
Charlotte, NC06.1994
Skills
- Marketing
- Merchandising
- Project management
- Communication
- Leadership
- Problem solving
- Customer service
- Scheduling
- Time management
- Attention to detail
- Microsoft office
Timeline
Merchandising Service Manager
Lowes Home Improvment
04.2020 - Current
Co-Owner/Operator
Integrity Flooring
08.2005 - 04.2020
High School -
West Charlotte High School