Jennifer Spicer
Charlotte
Summary
Dedicated merchandising manager with over 20 years experience in high volume retail stores. Experienced in creating captivating visual presentations that drive results. Adept at leading teams, analyzing data to create deliverable plans for marketing and merchandising success.
Overview
20
20
years of professional experience
1995
1995
years of post-secondary education
Work History
Merchandising Service Manager
Lowes Home Improvment
Indian Trail
04.2020 - Current
- Managed daily operations for merchandising team at a leading home improvement retailer.
- Ensured proper execution of resets, service, and pricing allowing store to look grand opening ready at all times.
- Verified and followed merchandising planograms to maintain bay integrity.
- Led service team, reset teams, as well as live nursery care teams.
- Trained and mentored staff to enhance service quality and product knowledge.
- Oversaw inventory management to ensure product availability for customers.
- Coordinated with vendors to resolve product issues and enhance customer satisfaction.
- Collaborated with management to align service goals with company objectives.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Monitored service performance metrics to identify areas of improvement.
Co-Owner/Operator
Integrity Flooring
Harrisburg
08.2005 - 04.2020
- Managed all aspects of customer interactions from estimates, showing samples, billing, and confirming customer satisfaction
- Partnered with vendors to ensure displays were built and products properly showcased.
- Handled all payroll and accounts receivables.
- Oversaw all ordering and inventory
- Planned and executed all company events such as participation in parades, local festivals.
- Supervised and executed all company advertising and marketing
Education
West Charlotte High School
Charlotte, NCSkills
- Marketing
- Merchandising
- Project management
- Communication
- Leadership
- Problem solving
- Customer service
- Scheduling
- Time management
- Attention to detail
- Microsoft office
Timeline
Merchandising Service Manager
Lowes Home Improvment
04.2020 - Current
Co-Owner/Operator
Integrity Flooring
08.2005 - 04.2020
West Charlotte High School