Jennifer Shambley

• Coordinated service operations to enhance efficiency and streamline processes.
• Implemented standard operating procedures for improved service delivery.
• Facilitated troubleshooting of operational issues to ensure uninterrupted service delivery.
• Monitored performance metrics to identify areas for improvement.

Directed an 8-member team in field service and project execution for multi-million dollar equipment in food industry.

Facilitated communication with internal and external customers through daily calls and emails to resolve problems and ensure satisfaction.

Monitored and evaluated project expenditures to report discrepancies and suggest strategic improvements.

Managed comprehensive reporting for upper management to maintain financial integrity and transparency.

Sustained annual revenue growth between $8 million and $15 million.

• Led financial reporting processes, ensuring compliance with GAAP and internal policies.
• Developed annual budgets, aligning departmental goals with organizational objectives.
• Oversaw audits, implementing corrective actions to address identified discrepancies.
• Managed cash flow forecasting to optimize liquidity and investment strategies.

• Led comprehensive audits to assess compliance with regulatory standards and internal policies.
• Developed risk assessment strategies to identify potential vulnerabilities within financial operations.
• Evaluated internal controls, recommending improvements to strengthen operational efficiency and effectiveness.
• Resolved customer inquiries efficiently through various communication channels, enhancing satisfaction rates.
• Developed and maintained comprehensive product knowledge to provide accurate information to customers.
• Collaborated with cross-functional teams to address service delivery issues and implement solutions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.