Marshall White
Concord
Summary
Service Operations Manager with proven expertise in communication, process improvement, and team collaboration. Committed to enhancing operational efficiency and supporting training initiatives for successful service delivery.
Overview
13
13
years of professional experience
Work History
Service Operations Manager
Great lakes Pertoleum
Charlotte
01.2021 - Current
- Assisted in managing daily service operations for improved efficiency.
- Coordinated communication between departments to support service delivery.
- Supported team in implementing process improvements for service workflows.
- Contributed to training sessions for new employees on operational procedures.
- Developed reports regarding inventory trends and discrepancies.
- Ordered, received, and maintained inventory of materials.
Dispatcher
Brewer Hendley Oil
Marshville
02.2019 - 01.2021
- Coordinated daily deliveries for fuel and oil distribution routes.
- Managed communication between drivers and customers to ensure timely service.
- Scheduled maintenance for delivery vehicles to ensure operational readiness.
- Utilized dispatch software to track shipments and optimize routes efficiently.
- Monitored driver performance and provided feedback for continuous improvement.
- Received and dispatched calls for emergency services.
Generator Technician
Sunbelt Rentals
Charlotte
07.2017 - 02.2019
- Diagnosed mechanical issues using industry-standard diagnostic tools and techniques.
- Performed preventative maintenance to extend equipment lifespan and reliability.
- Trained junior technicians on proper equipment handling and maintenance procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Combat Medic (68W)
U.S Army, Fort Bragg North Carolina
Fayetteville
10.2012 - 07.2017
- Provided emergency medical care in high-stress environments during combat operations.
- Trained soldiers on basic first aid and life-saving techniques in field conditions.
- Maintained medical supplies and equipment to ensure operational readiness at all times.
- Documented patient care activities accurately in accordance with military standards.
- Executed evacuation procedures for injured personnel under challenging conditions.
- Participated in various training sessions related to combat medicine topics such as disaster preparedness planning, triage management.
Education
High School Diploma -
Northwestern High School
Rock Hill, SC06-2011
Skills
- Process improvement
- Service delivery
- Operational efficiency
- Inventory management
- Technical troubleshooting
- Communication coordination
- Continuous improvement
References
References available upon request.
Timeline
Service Operations Manager
Great lakes Pertoleum
01.2021 - Current
Dispatcher
Brewer Hendley Oil
02.2019 - 01.2021
Generator Technician
Sunbelt Rentals
07.2017 - 02.2019
Combat Medic (68W)
U.S Army, Fort Bragg North Carolina
10.2012 - 07.2017
High School Diploma -
Northwestern High School