J.B. McLaughlin
Stanley
Summary
Results-driven Manager with a strong track record of optimizing operations and maximizing revenue. Seeking to leverage my leadership skills and industry expertise to drive business growth while continuously expanding my skill set. Committed to improving processes, increasing profitability, and contributing to a company's long-term success.
Overview
19
19
years of professional experience
Work History
Residential Installation Technician
CPI Security Inc
03.2025 - Current
- Install security systems, mesh networks, home automation, and surveillance equipment for residential clients according to job specifications and customer needs.
- Provide excellent customer service by establishing positive relationships and offering solutions to enhance their security experience.
- Maintain inventory, process paperwork, and produce high volume sales to earn uncapped commissions.
Field Manager
Franklin Energy
09.2021 - 02.2025
- Led and supervised a team of Energy Auditors, ensuring high quality assessments, compliance with industry standards, and effective field performance to maximize energy savings for clients.
- Created and implemented training programs to enhance audit performance, foster customer engagement, and streamline processes, resulting in increased efficiency and accuracy.
- Conducted field observations with staff, evaluating performance, identifying areas for improvement, and applying corrective actions to increase productivity.
Merchandiser
Costco
05.2019 - 09.2021
- Collaborated with corporate and store leadership to design and implement merchandising layouts, optimizing product placement for maximum visibility and sales.
- Played a key role in setting up the warehouse for its grand opening, ensuring a seamless launch and outstanding first impressions for customers.
- Trained and guided new team members on merchandising standards, ensuring consistency and excellence from day one.
General Manager
Westport Golf Club
08.2006 - 05.2019
- Directed all aspects of Golf Club Operations, overseeing staff, maintaining exceptional service standards, and ensuring efficient management of course maintenance, member services and events.
- Cultivated relationships with members and guests addressing inquiries and concerns to ensure a positive and memorable experience while implementing initiatives to improve overall satisfaction and retention.
Education
Associates in Applied Science - Business Administration
Gaston College
Gastonia, NC05.2009
Skills
- Administration
- Business Development
- CRM Software
- Customer Service
- Marketing
- Merchandising
- Microsoft Office Suite
- Public Speaking
- Sales
Timeline
Residential Installation Technician
CPI Security Inc
03.2025 - Current
Field Manager
Franklin Energy
09.2021 - 02.2025
Merchandiser
Costco
05.2019 - 09.2021
General Manager
Westport Golf Club
08.2006 - 05.2019
Associates in Applied Science - Business Administration
Gaston College
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