Malik Piersol
Durham
Summary
Installation Technician with expertise in quality installation and inspection of products for residential and commercial clients. Skilled in installing electrical security systems and enhancing client satisfaction through effective team training. Committed to driving monthly revenue growth and expanding clientele by implementing successful upsell strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Installation Technician
CPI Security Systems Inc.
Raleigh
03.2025 - Current
- Installed security systems in residential and commercial properties.
- Generated $10,000 in monthly revenue through upselling security products.
- Trained technicians on installation procedures and safety protocols.
- Provided on-site support for system activation and customer training.
- Contributed to an elite Builder Home Automation group, concentrating on lead generation and executing same-day installations.
- Monitored truck inventory while performing systematic monthly audits of inventory parts.
- Managed maintenance and upkeep of work vehicle.
Home Service Professional
Soundboard Media & Solutions
Raleigh
05.2024 - 02.2025
- Executed expert diagnostics and troubleshooting for audio/visual systems, security, network cabling, lighting, and garage doors in residential and commercial environments.
- Delivered outstanding service while minimizing costs for clients.
- Maintained high client satisfaction through regular follow-ups to enhance experiences.
- Drove company growth by fostering positive customer referrals.
- Organized home service schedules to ensure operational efficiency.
- Assessed client needs and provided accurate estimates for repairs and improvements.
Electrical Security Technician II
M.C. Dean
Washington
05.2023 - 02.2024
- Implemented updates and resolutions to ensure risk management, compliance, and design improvements in telecommunication systems.
- Conducted routine inspections of security equipment and systems.
- Execution of system enhancements, including communication system overhauls, wiring upgrades, and hardware updates for access control mechanisms.
- Installed and maintained security components, including magnetic locks, motion sensors, and Ion Mobility Spectrometry devices (IMS), ensuring operational integrity and functionality.
Field Service Security Technician
Apex Systems - ADT
Tyson's Corner
09.2022 - 05.2023
- Installed and maintained a variety of security systems, including Safewatch 3000, Ademco, and CCTV, ensuring adherence to technical schematics and connectivity protocols.
- Conducted customer education sessions on ADT & Google security products, enhancing user experience through clear guidance on system functionalities.
- Performed comprehensive system testing, verified signal integrity with central monitoring stations, and facilitated service connectivity for diverse communication platforms.
Cable Technician II
Anistar Technologies
01.2022 - 09.2022
- Managed hardware installations including cross-connects, patching, and labeling, ensuring adherence to standard operating procedures and quality assurance guidelines.
- Facilitated the construction of physical servers, contributing to the maintenance of organizational standards and operational efficiency.
- Enhanced team productivity by training new technicians in various assembly roles, aiding in the achievement of production team objectives.
Audio/Video Cable Technician
Outsource LLC.
06.2021 - 01.2022
- Executed comprehensive Audio/Video installations, which included cable routing, connector setups, projector mounting, and custom metal fabrications, enhancing the functionality of over 150 office spaces.
- Conducted repairs and installations with proficiency in industrial systems and equipment, ensuring reliable operation of switching gear, wiring frameworks, and computer infrastructures.
- Facilitated organized workspace identification by accurately labeling office cubicles, aligning with schematic designs to achieve customer satisfaction, and supported logistics by processing incoming shipping materials.
Cable Technician I
Volttel Solutions, LLC.
06.2019 - 01.2021
- Installed copper and fiber cabling infrastructures, ensuring adherence to communication design plans and compliance with industry standards.
Telecommunications Apprentice
Denmark & Associates LLC.
05.2017 - 06.2019
- Assisted in the installation, maintenance, and repair of telecommunications equipment, ensuring operational integrity and system efficiency.
- Collaborated with senior team members to organize materials and prepare equipment for deployment, enhancing workflow and productivity.
- Conducted troubleshooting and diagnostic procedures on cable and wire malfunctions to restore communication services effectively.
Education
Computer Information Science - Computer Information Science
Northern Virginia Community College
Sterling05.2025
Telecommunications Apprentice -
Denmark & Associates LLC.
Washington, DC06.2019
High School Diploma -
Westfield High School
Chantilly06.2014
Skills
- Cable management
- Outdoor installations
- Security systems installation
- Troubleshooting
- Electrical systems
- Microsoft Suite
- Detail-oriented
- Self-starter
Certification
- Department of Criminal Justice System Registration Card, 11/01/22
- Google: Information Technology Support Fundamentals, 06/01/22
- Google: Bits & Bytes of Computer Networking, 06/01/22
- Verigent Cabling Boot Camp, 11/01/19
- Electronic Security Technician, None
Timeline
Residential Installation Technician
CPI Security Systems Inc.
03.2025 - Current
Home Service Professional
Soundboard Media & Solutions
05.2024 - 02.2025
Electrical Security Technician II
M.C. Dean
05.2023 - 02.2024
Field Service Security Technician
Apex Systems - ADT
09.2022 - 05.2023
Cable Technician II
Anistar Technologies
01.2022 - 09.2022
Audio/Video Cable Technician
Outsource LLC.
06.2021 - 01.2022
Cable Technician I
Volttel Solutions, LLC.
06.2019 - 01.2021
Telecommunications Apprentice
Denmark & Associates LLC.
05.2017 - 06.2019
Computer Information Science - Computer Information Science
Northern Virginia Community College
Telecommunications Apprentice -
Denmark & Associates LLC.
High School Diploma -
Westfield High School