Jathan Burnette
High Point
Summary
Dynamic professional with extensive experience at Food Lion, excelling in staff training and customer service. Proven ability to enhance operational efficiency and ensure quality experiences. Certified in Microsoft Excel and adept at managing inventory and financial processes. Committed to fostering teamwork and driving store success through effective communication and leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Evening Manager
Food Lion
High Point
05.2023 - Current
- Ordering and receiving inventory
- Managing expectations and staff in the evening ensuring a quality close
- Merchandising new items
- Closing fresh departments
- Ensuring store success at multiple levels
Assistant Customer Service Manager
Food Lion
High Point
05.2022 - 05.2023
- Training associates to open and close the front-end store
- Communicating with other departments to ensure a quick checkout process
- Ordering and receiving inventory
- Assisting in creating a weekly schedule for employees
- Ensure Quality Customer Experience, Handle Customer Complaints and Feedback
Office Associate
Food Lion
High Point
05.2019 - 04.2022
- Help customers with technical issues and financial paperwork through Western Union
- Communicate with associates to help build cooperation with the team
- Manage Cashiers at front end of the store
- Handling large sums of money throughout the day and night
Assistant Manager
Cork and Grind
05.2021 - 03.2022
- High Point
- Handle Opening and Closing Procedures
- Manager on Duty at Night
- Supervise Staff
- Meet with Wine and Beer Reps to select Menu
- Handle receiving inventory
- Responsible for Customer Relations
- Coordinated with food trucks
- Assisted in planning and coordinating weekly and monthly events
- Created several events, posters, and photos online using social media (Instagram, Facebook, Eventbrite)
Host
Party, Triad Lanes
Greensboro
10.2018 - 06.2020
- Set up and scheduled birthday events for numerous groups
- Prepared food and beverages for customers
- Fast-paced customer service with friendly interactions within the environment
Education
Certificate in Accounting and Finance -
Guilford Technical Community College
Jamestown, NC01.2025
Bachelor of Science - Community and Therapeutic Recreation
University of North Carolina at Greensboro
Greensboro, NC01.2021
Skills
- Technical skills
- Microsoft Office Suite (Word, Excel, PowerPoint) - Excel Associate Certified
- QuickBooks Online - certified user
- Western Union systems
- Windows, iOS, and Android platforms
- Staff training and development
- Customer service
Certification
- QuickBooks Online - Certified User
- Microsoft Office Specialist: Excel Associate (Office 2019)
Timeline
Evening Manager
Food Lion
05.2023 - Current
Assistant Customer Service Manager
Food Lion
05.2022 - 05.2023
Assistant Manager
Cork and Grind
05.2021 - 03.2022
Office Associate
Food Lion
05.2019 - 04.2022
Host
Party, Triad Lanes
10.2018 - 06.2020
Certificate in Accounting and Finance -
Guilford Technical Community College
Bachelor of Science - Community and Therapeutic Recreation
University of North Carolina at Greensboro
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