Jasmine Ragland
Raleigh
Summary
Accomplished Quality Associate with a proven track record at enhancing customer satisfaction and driving continuous improvement through effective CAPA management and internal auditing. Personable and detail-focused, with a strong aptitude for ensuring adherence to quality standards. Knowledgeable in quality control principles and equipped with skills in data analysis and process improvement. Skilled in documentation review and team collaboration, I leverage hard and soft skills to achieve compliance and quality excellence.
Overview
11
11
years of professional experience
Work History
Quality Associate
Biocair
08.2021 - Current
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Conducted thorough root cause analyses for non-conformances, contributing to continuous improvement initiatives.
- Participated in internal audits to identify areas for improvement and ensure adherence to established procedures.
- Conducted customer audits to ensure compliance with quality standards.
- Ensured accuracy of documentation by utilizing Good Documentation Practices during the routing process in Trackwise.
- Collaborated with team members to develop and maintain training and knowledge resources for departmental quality compliance.
- Executed internal audits to ensure adherence to ISO 9001:2015 guidelines.
- Conducted risk analysis on Quality Events, including non-conformances, change controls, and CAPAs.
- Guided the Operations Team through investigations, assisting with CAPA development and approving handling reports.
Data Coordinator
IPRO
10.2018 - 08.2021
- Supported over 1000 End Stage Renal Disease facilities and 50 transplant centers across Network 6 (NC, SC, GA) and Network 9 (OH).
- Served as the primary contact for facilities and transplant centers, resolving data discrepancies identified in reports using Microsoft Access, Excel, and Adobe Acrobat.
- Managed and resolved Tier II technical support cases through Freshdesk for four networks, assisting thousands of ESRD facilities and over 50 transplant centers.
- Facilitated the integration of Transplant centers within the Network, ensuring the creation of annual reports for federal reimbursement.
- Authored, refined, and evaluated Standard Operating Procedures (SOPs) for implementation across four networks.
- Collaborated with the Quality Improvement team to validate and update facility data for individual projects.
- Acted as Security Point of Contact (SPOC) for the local office, reporting any security violations by employees or facility personnel.
Quality Assurance Administrator
AWNC
02.2016 - 10.2018
- Generated detailed reports on abnormal scrap numbers by comparing actual data with forecasts from Team Leads, utilizing ERP and Microsoft Excel.
- Verified compliance of all documentation with company Good Manufacturing Practices (GMP) standards.
- Developed and refined SOPs for warehouse staff, facilitating comprehensive training and operational efficiency.
- Performed internal audits on manufacturing processes and oversaw CAPA implementation.
- Administered the inventory management system for daily insert tracking and distributed daily inventory reports to upper-level management.
QA Document Controll Administrator
Patheon
05.2014 - 02.2016
- Reviewed and released batch records for pharmaceutical production use.
- Directed the routing of work orders and SOPs to appropriate authors and customers for approval.
- Maintained compliance of documents with company standards and GDP guidelines.
- Coordinated with authors, scientists, managers, and customers for seamless document routing.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
Bachelor of Science - Industrial Distribution And Logistics
East Carolina University
Greenville, NC12-2014
Skills
- Quality training
- Quality management system
- CAPA management
- Documentation review
- Non-conformance reporting
- Process validation
- Internal auditing
- Change control
- Corrective action
- Preventive action
- Validation protocols
- Customer service
Timeline
Quality Associate
Biocair
08.2021 - Current
Data Coordinator
IPRO
10.2018 - 08.2021
Quality Assurance Administrator
AWNC
02.2016 - 10.2018
QA Document Controll Administrator
Patheon
05.2014 - 02.2016
Bachelor of Science - Industrial Distribution And Logistics
East Carolina University
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