Janel Smith
Whitakers
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
PATIENT ACCESS TECH
Children's Hospital of Kings Daughters
Williamsburg
05.2021 - Current
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.
- Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
PATIENT CARE TECHNICIAN
Cucumberland Hospital For Children & Adolescent
New Kent
10.2017 - 04.2020
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients, regardless of ability level or learning style.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Worked as part of a collaborative team to address the changing needs of children and families.
- Documented patient care activities in electronic health records accurately.
- Educated patients on health management and wellness strategies.
- Responded to patient calls promptly and addressed their needs effectively.
PATIENT CARE TECHNICIAN
Eastern State Hospital
Williamsburg
02.2014 - 10.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Education
GED -
Bruton High School
Williamsburg, VA11.2007
Skills
- HIPAA ComFollow-up skills
- Healthcare Systems
- Problem-Solving
- Money Handling
- Registration and Admissions
- Attention to Detail
- Calm and Effective Under Pressure
- Documenting and Recording Information
- PATIENT ACCESS TECH
- Strong Organization
- Microsoft Office
- Insurance Verification
- Proactive Approach
- Customer Service
- Multitasking and Organization
- Patient check-in
- Phone and Email Etiquette
- Punctual and Hardworking
- Caring and Empathetic
- Reliability and Dedication
References
References available upon request.
Timeline
PATIENT ACCESS TECH
Children's Hospital of Kings Daughters
05.2021 - Current
PATIENT CARE TECHNICIAN
Cucumberland Hospital For Children & Adolescent
10.2017 - 04.2020
PATIENT CARE TECHNICIAN
Eastern State Hospital
02.2014 - 10.2017
GED -
Bruton High School