Brandon Wells

Novant MHRMC

09.2016 - Current

Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
Identified opportunities for process improvement within the Patient Access department, resulting in tangible enhancements to overall operational efficiency levels.
Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
Improved patient experience by efficiently managing appointment scheduling and registration processes.
Collaborated with medical staff to facilitate seamless communication between departments, expediting patient care.
Responded to inquiries by directing calls to appropriate personnel.
Provided excellent customer service to patients and medical staff.

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