James Goodrich
Eagle Springs
Summary
Customer-focused professional skilled in enhancing satisfaction and streamlining operations. Expertise in safety compliance and emergency response ensures a secure environment while delivering exceptional service. Proven track record in effective communication and collaboration, driving process improvements and swiftly resolving inquiries to support business success.
Overview
3
3
years of professional experience
Work History
OPD-Personal Shopper
Walmart
Reidsville
10.2024 - Current
- Resolved customer inquiries and concerns through effective communication, ensuring positive shopping experiences.
- Delivered high-quality customer service, consistently achieving customer satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Utilized Walmart's online platform for accurate fulfillment of customer orders.
- Partnered with team members to streamline shopping processes, improving overall efficiency.
- Ensured compliance with store policies during customer transaction handling.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Assisted teammates by collaborating on daily tasks during busy periods. with daily tasks during peak periods.
- Scanned items to update stock levels in the inventory system.
- Ensured all safety protocols were followed when handling hazardous materials such as cleaning supplies.
Life Guard
NorthEast Park
Gibsonville
05.2023 - 09.2024
- Responded quickly to emergencies and performed rescues.
- Performed emergency rescues to ensure patron safety during critical situations.
- Enforced facility rules and ensured a safe environment for patrons.
- Enforced all safety regulations and posted rules for patrons.
- Monitored pool area for safety and compliance with regulations.
- Conducted safety drills and training sessions to enhance staff preparedness.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Documented incidents and maintained records of safety checks to ensure compliance.
- Collaborated with team members to ensure efficient daily operations.
- Maintained cleanliness of pool area and surrounding facilities.
- Assisted patrons with inquiries and delivered customer service to promote satisfaction.
Education
High School Diploma -
Goodrich Academy
Gibsonville, NC03-2026
Skills
- Order fulfillment
- Safety compliance
- Customer service
- Effective communication
- Time management
- Attention to detail
- Deadline driven
- Team collaboration
- Conflict resolution
- Positive demeanor
Timeline
OPD-Personal Shopper
Walmart
10.2024 - Current
Life Guard
NorthEast Park
05.2023 - 09.2024
High School Diploma -
Goodrich Academy