James Gibson
Vass
Summary
Seasoned automotive professional with a proven track record in operations management and relationship building, notably at Southernpines Chevrolet. Excelled in enhancing workmanship quality and customer satisfaction through strategic planning and staff development. Skilled in vehicle inspections and fostering team growth, achieving significant operational efficiencies and quality improvements.
Overview
34
34
years of professional experience
Work History
Owner Operator
Gibson Auto Body & Paint
08.2009 - Current
- Optimized workflow processes through careful analysis of operational needs and resource allocation.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Collision Shop Manager
Southernpines Chevrolet
11.2008 - 08.2009
- Maintained a high level of workmanship by ensuring all technicians were properly trained and certified.
- Improved customer satisfaction by implementing streamlined processes for vehicle intake and repair updates.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Collision Repair Technician
OVERTON’s Body Shop
03.1991 - 10.2007
- Reduced turnaround time for vehicles by efficiently managing workload and prioritizing tasks.
- Assisted in mentoring junior technicians to help develop their skills and improve overall team performance.
- Preserved excellent shop reputation by consistently delivering high-quality repairs that met or exceeded customer expectations.
- Improved vehicle repair quality by utilizing advanced collision repair techniques and tools.
Education
Fire Fighter 1&2. Emt. Rescue Tech - Fire Fighter
Sandhills Community College
Pinehurst, NC2016
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Sales negotiation
- Personnel Management
- Staff Training and Development
- Negotiation
- Strategic Planning
- Relationship Management
- Human Resources
- Operational Reporting
- Mechanical recoveries
- Vehicle inspections
- Hazardous Materials Handling
- Safe Driving
- Vehicle systems
- Vehicle Maintenance
- Inclement weather driving
- Hazardous Materials Endorsement
- Repair all type of electric Hybrid and conventional vehicles
Accomplishments
Been a fire fight emt and rescue tech volunteer since 1999 . Was on Vass rescue from 1999 to 2001 when it was absorbed in the fire department . Have been on Crains creek fire rescue from 2001 to current. I have work my way up to deputy chief as my current position all as volunteer. While holding a full time job and owning and operating my own business.
Timeline
Owner Operator
Gibson Auto Body & Paint
08.2009 - Current
Collision Shop Manager
Southernpines Chevrolet
11.2008 - 08.2009
Collision Repair Technician
OVERTON’s Body Shop
03.1991 - 10.2007
Fire Fighter 1&2. Emt. Rescue Tech - Fire Fighter
Sandhills Community College
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