Jalah Harrison
Charlotte
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Retention Specialist
Charter Communnications
04.2024 - Current
- Skilled at implementing retention strategies, identifying at-risk customers, and developing personalized solutions to improve retention rates
- Participated in customer feedback sessions to gather insights and drive retention efforts
- Monitored competitors' activities related to customer retention efforts.
- Maintained up-to-date knowledge of product and service changes.
Sales Representative
AT&T
01.2023 - 02.2024
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales through development of successful promotional strategies and product placement.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
Registered Behavior Technician
Carolina Center for ABA & Autism Treatment
08.2021 - 01.2023
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Maintained accurate records of all sessions conducted with students.
Education
Bachelor of Arts - Psychology
Winston-Salem State University
Winston-Salem, NC12-2022
Skills
- Sales enablement
- Proposal writing
- Data analysis
- Research analysis
- Usability testing methods
Certification
- Coursera - UX Design Certification
Education and Training
other
Timeline
Business Retention Specialist
Charter Communnications
04.2024 - Current
Sales Representative
AT&T
01.2023 - 02.2024
Registered Behavior Technician
Carolina Center for ABA & Autism Treatment
08.2021 - 01.2023
Bachelor of Arts - Psychology
Winston-Salem State University
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