Jalah Harrison
Charlotte
Summary
Motivated professional seeking new opportunities to expand skills and grow within a dynamic environment. Possesses experience in sales and research, with a strong ability to adapt, learn quickly, and contribute to team success. Eager to leverage expertise and gain further knowledge in a challenging role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Retention Specialist
Charter Communnications
Charlotte
04.2024 - Current
- Resolve customer/member issues and concerns to improve satisfaction and retention
- Skilled at implementing retention strategies, identifying at-risk customers, and developing personalized solutions to improve retention rates
- Participated in customer feedback sessions to gather insights and drive retention efforts
- Monitored competitors' activities related to customer retention efforts.
Sales Representative
AT&T
Winston-Salem
01.2023 - 02.2024
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Demonstrate a deep understanding of the products you sell, including features, benefits, and technical details to effectively answer customer questions.
- Drove sales through development of successful promotional strategies and product placement.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
Registered Behavior Technician
Carolina Center for ABA & Autism Treatment
Winston-Salem
08.2021 - 01.2023
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Maintained accurate records of all sessions conducted with students.
Education
Bachelor of Arts - Psychology
Winston-Salem State University
Winston-Salem, NC12-2022
Skills
- Sales enablement
- Proposal writing
- Data analysis
- Competitive analysis
- Research analysis
- Usability testing methods
Certification
- Coursera - UX Design Certification
Timeline
Business Retention Specialist
Charter Communnications
04.2024 - Current
Sales Representative
AT&T
01.2023 - 02.2024
Registered Behavior Technician
Carolina Center for ABA & Autism Treatment
08.2021 - 01.2023
Bachelor of Arts - Psychology
Winston-Salem State University
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