Imani Franks
Greensboro
Summary
Empathetic leader with substantial experience facilitating end users in person and virtual settings. With a proven track record of success in delivering quality training to internal and client facing staff and providing individualized support to end users with diverse learning needs. Strong communication and interpersonal skills and dedicated to fostering positive learning environment for staff of every technical literacy level.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Federal Learning Specialist
Oracle Health
03.2021 - Current
- Deliver educational materials in person and virtually for federal client projects, providing additional training support to participants as needed and promptly addressing questions and concerns
- Collect feedback from training participants and share with project leadership and content owners to improve materials and delivery methods
- Provide one-on-one end-user support on site at for our federal client to assist in perform high-level Cerner solution tasks
- Identify and surface process, workflow and technical concerns to appropriate project team members or content owners
- Facilitate bi-directional feedback between the project team and end users to improve efficiency of use and foster communication for problem resolution
- Partner with federal clients to drive behavior change to increase adoption, efficiency, and satisfaction.
Field Support Specialist
Maxim Healthcare Services
07.2019 - 03.2021
- Ensure internal operations are in accordance with Medicaid regulations
- Maintain the confidentiality of client, patient, caregiver and, team member information and records
- Lead in the upkeep of office document, personnel files and medical records
- Track patient medical documents, ranging from treatment authorizations to medical orders and nursing notes
- Conduct orientation of home-care staff including nurses, LPNs’, CNAs’ and habilitation technicians
- Check credentialing of offices external staff, including conducting background checks and fingerprinting along with licensing and certification verifications
- Lead the billing and payroll processes for the offices external staff
- Maintain offices Facebook page.
Personal Trainer Apprentice
University Recreation (UREC)
05.2018 - 05.2019
- Ensures safety of members by participating in proper risk management practice and maintains policies and procedures related to injury prevention and care, and other risk management activities
- Coordinate the purchase and maintenance of equipment inventory in assigned areas
- Work closely under certified personal trainers in facility in preparation of taking NASM certification exam.
Education
Bachelor of Healthcare Management -
Winston-Salem State University
Winston-Salem, NC05.2019
Skills
- Strong technical knowledge and experience
- Exceptional presentation creation and delivery skills: virtual and in-person
- Strategic thinker with attention to detail
- Excellent written and verbal communication skills
- Demonstrated ability to think creatively
- Strong leadership, teamwork, and interpersonal skills
- Excellent organizational and project management skills
- Digital Literacy
- Blended Learning Strategies
- Classroom Management
- E-learning development
- Motivational Coaching
Cell
336-337-6879
Certification
Basic Life Support
National Academy Sports Medicine
Pain Free Performance Specialist
Timeline
Federal Learning Specialist
Oracle Health
03.2021 - Current
Field Support Specialist
Maxim Healthcare Services
07.2019 - 03.2021
Personal Trainer Apprentice
University Recreation (UREC)
05.2018 - 05.2019
Bachelor of Healthcare Management -
Winston-Salem State University
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