Open To Work
Mary Novak
Garner
Summary
Dynamic Learning & Development Specialist with proven expertise at Suffolk Credit Union, proficient in instructional design and program management. Redesigned onboarding programs, achieving a 30% reduction in training time. Expert in e-learning development and stakeholder collaboration, enhancing learner satisfaction and engagement through innovative training solutions.
Overview
20
20
years of professional experience
Work History
Learning & Development Specialist
Suffolk Credit Union
09.2024 - Current
- Designed and delivered 50+ learning assets, including eLearning modules, PowerPoint presentations, and interactive job aids, to support a large-scale core banking system conversion.
- Developed role-based training for third-party platforms (Zelle, Q2, Glia, Orbipay), increasing staff system proficiency and improving customer issue resolution.
- Partnered weekly with SMEs, IT, and operations teams to ensure training accuracy, regulatory compliance, and alignment with branch workflows.
- Led a full redesign of the new hire training program, reducing onboarding time by 30% through blended learning, structured learning paths, and performance support tools.
- Evaluated training effectiveness through surveys and knowledge checks, achieving a 95% learner satisfaction rate and actionable feedback for continuous improvement.
Technical Systems Trainer & Documentation Specialist
Philips Van Heusen – Tommy Hilfiger Corporate Office
02.2021 - 08.2023
- Coordinated and delivered system training to support SAP implementation for Merchant and Visual teams, ensuring smooth transition to new processes and tools.
- Created structured learning paths, quick reference guides, and system documentation tailored to departmental workflows and user needs.
- Authored clear, user-focused documentation for a Data Warehouse self-service reporting tool, enabling independent data access and informed decision-making.
- Participated in discovery sessions, UAT, and manual QA to align training content with technical functionality and business requirements.
- Delivered just-in-time refresher training aligned with seasonal and product lifecycle milestones to support operational readiness.
- Developed eLearning modules using Articulate 360 and managed learning content within Workday Learning for enterprise-wide access and tracking.
Senior Business Trainer
Philips Van Heusen – Tommy Hilfiger Corporate Office
New York
03.2012 - 07.2017
- Designed and developed system and soft skills training materials, including eLearning modules, Quick Reference Guides, PowerPoint decks, FAQs, and interactive workbooks.
- Facilitated engaging instructor-led training using hands-on activities and real-world scenarios to reinforce learning and drive adoption.
- Collaborated with retail and corporate SMEs to document workflows and translate complex procedures into accessible learning content.
- Independently developed and delivered Excel training (Beginner–Advanced) and a multi-session Time Management program, consistently receiving high learner ratings.
- Designed and analyzed pre- and post-training surveys to measure effectiveness and provided data-driven recommendations to leadership.
Corporate Trainer
Bed Bath & Beyond Corporate Office
Farmingdale
08.2006 - 03.2012
- Designed and implemented a comprehensive onboarding program covering orientation, intranet navigation, and core business systems.
- Delivered technical systems and soft skills training across multiple business functions.
- Built and maintained a centralized library of training materials, including workbooks, job aids, and troubleshooting guides.
- Developed eLearning modules using Articulate and Captivate to support and scale instructor-led programs.
- Created training evaluation tools and reported insights and recommendations to leadership.
- Facilitated training in Microsoft Office, Time Management, and proprietary buying and allocation systems.
Recruiter
Comforce Technical Services
Woodbury
08.2005 - 08.2006
- Recruited and placed candidates in long-term contract and permanent roles nationwide.
- Conducted phone and in-person interviews, candidate screening, and offer presentations.
- Communicated company overviews, role expectations, and benefits information to candidates.
Education
Bachelor of Arts - Organizational Communication, Minor: Economics
State University of New York At New Paltz
New Paltz, NY05-2005
Skills
- Instructional design
- Program management
- Technical training
- New hire onboarding
- E-learning development
- LMS administration
- Training analysis
- Survey design
- Data analysis
- User acceptance testing
- Quality assurance testing
- Stakeholder collaboration
- Subject matter expert collaboration
- Soft skills training
- Time management
- Communication skills
- Banking systems knowledge
- Project management
- SnagIt proficiency
- Microsoft Office Suite expertise
- SAP knowledge
- JDA experience
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkSalary Range
$60000/yr - $80000/yrTimeline
Learning & Development Specialist
Suffolk Credit Union
09.2024 - Current
Technical Systems Trainer & Documentation Specialist
Philips Van Heusen – Tommy Hilfiger Corporate Office
02.2021 - 08.2023
Senior Business Trainer
Philips Van Heusen – Tommy Hilfiger Corporate Office
03.2012 - 07.2017
Corporate Trainer
Bed Bath & Beyond Corporate Office
08.2006 - 03.2012
Recruiter
Comforce Technical Services
08.2005 - 08.2006
Bachelor of Arts - Organizational Communication, Minor: Economics
State University of New York At New Paltz