IESHA WILLIAMS
Charlotte
Summary
Compassionate Medical Assistant with 9+ years of experience delivering high-quality patient care in fast-paced clinical settings. Strong background in phlebotomy, EKG, laboratory management, and medical office administration. Skilled in EHR systems, insurance verification, and patient education with a focus on accuracy, efficiency, and compassionate care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Brownsville Community Development Corp
10.2022 - Current
- Assist physicians and nurses during examinations, procedures, and treatments
- Accurately record vital signs including blood pressure, temperature, pulse, and respirations
- Prepare and maintain exam rooms, ensuring cleanliness and proper stocking of supplies
- Collect specimens and perform basic laboratory testing
- Document patient information in EHR systems with accuracy and confidentiality
- Verify insurance coverage and assist with billing and claims processing
- Provide excellent patient service and address concerns professionally
Care Management Coordinator
Doral health and Wellness
Brooklyn
03.2022 - 08.2022
- Coordinated client assessments to determine needs and eligibility for services.
- Developed individualized care plans in collaboration with clients and stakeholders.
- Advocated for clients' rights and access to necessary resources and services.
- Monitored clients' progress through regular follow-ups and evaluations.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Maintained detailed documentation of client interactions and case management activities.
- Educated clients about available community resources and support programs.
Medical Assistant / Lab Technician / Lab Manager
Brooklyn Plaza Medical Center
02.2017 - 03.2021
- Conduct patient screenings including PHQ-9, GAD-7, substance use, and sexual health assessments
- Perform EKGs, vision tests, and hearing screenings
- Administer phlebotomy and handle specimen collection and processing
- Manage daily lab operations and ensure compliance with safety and regulatory standards
- Educate patients on medications, treatments, and preventive care plans
- Maintain accurate patient records using EHR systems
- Coordinate scheduling and act as liaison between patients and healthcare providers
Medical Assistant
Fulton Multi Specialty Group
06.2016 - 02.2017
- Assisted with clinical procedures, including phlebotomy and EKGs
- Documented patient histories, vital signs, and test results to ensure accurate and comprehensive medical records
- Sterilized instruments and maintained exam room readiness
- Managed front desk operations, including scheduling appointments and processing insurance forms to facilitate patient flow
- Processed payments and copays, ensuring accurate billing and efficient transaction handling
Education
Associate of Applied Science - Medical Assistant
ASA College
Brooklyn, NY06.2016
Skills
- Patient Care & Triage
- Phlebotomy & Venipuncture
- Specimen collection
- Laboratory Procedures
- EKG/ECG
- Care plan development
- EHR/EMR systems
- Billing and coding
- Insurance Verification
- HIPAA & OSHA Compliance
- Microsoft Office & Data Entry
- Medical terminology
Certification
- Certified Medical Assistant (CMA)
- Registered Phlebotomy Technician (CPT)
- CPR
- BLS
- AED
Timeline
Patient Care Assistant
Brownsville Community Development Corp
10.2022 - Current
Care Management Coordinator
Doral health and Wellness
03.2022 - 08.2022
Medical Assistant / Lab Technician / Lab Manager
Brooklyn Plaza Medical Center
02.2017 - 03.2021
Medical Assistant
Fulton Multi Specialty Group
06.2016 - 02.2017
Associate of Applied Science - Medical Assistant
ASA College