Shelly Lancaster
Raleigh
Summary
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Raleigh Capitol Ear, Nose, & Throat
08.2014 - Current
- Patient Care and Triage: Assisted physicians with patient care, including rooming, triaging, obtaining consents and health histories (H&Ps) for pre-operative appointments, and reviewing pre- and post-operative instructions with patients.
- Clinical Procedures and Support: Assisted with Mohs reconstructive and ENT procedures, administered steroid and antibiotic injections, prepared and sent cultures/specimens to the lab, performed suture removal and dressing changes, and mixed and administered allergy injections and serums.
- Coordination and Documentation: Ordered and tracked radiology discs and orders, created and sent medical and cardiac surgery clearance documents, managed incoming faxes, and worked within multiple electronic medical record (EMR) systems.
- Clinic Operations and Sterilization: Maintained a sterile environment by cleaning and autoclaving instruments, ensured clinics were stocked and ready for operations, opened and closed clinics as needed, and covered various clinic locations as required.
Clinic Team Leader
Raleigh Capitol Ear, Nose, & Throat
08.2014 - Current
- Leadership and Staff Management: Supervised and scheduled a team of medical assistants, conducted hiring and onboarding processes, and coordinated intern student management for 6 locations.
- Scheduling and Coordination: Developed and maintained weekly clinic schedules, reviewed and corrected physician schedules, and managed STAT/urgent referrals and on-call consults from the emergency department.
- Operational Oversight: Ordered and maintained supplies and instruments for all locations, handled time-off requests, and ensured accurate timecard management.
- Training and Development: Delivered training and mentorship to new hires and ongoing support to clinical staff to enhance skills and ensure compliance with clinic standards.
- Vendor and External Communication: Liaised with medical representatives from various companies to coordinate services and equipment, supporting clinic needs
Certified Medical Assistant
Total Healthcare MD
04.2016 - 04.2018
- Conducted a range of clinical tasks, including venipunctures, urinalysis, EKGs, administering injections, and preparing patients for metabolic testing.
- Provided motivational support to patients, enhancing their experience and promoting adherence to care plans.
- Performed patient intake responsibilities such as obtaining vitals, conducting weigh-ins, and taking measurements.
- Managed administrative duties, including scheduling and coordination to ensure efficient clinic operations.
Certified Medical Assistant
Medi-Weightloss Clinics
02.2012 - 02.2016
- Performed a comprehensive range of clinical and administrative tasks, including patient check-in/check-out, payment collection, and daily close-out balancing.
- Conducted clinical procedures such as vitals assessment, venipunctures, urinalysis, EKGs, injections, and metabolic test preparation, while providing motivational support to patients.
- Managed clinic operations, including inventory control, room stocking, opening/closing, and scheduling, to ensure smooth daily workflow.
- Trained and onboarded new medical assistant hires, fostering a supportive and efficient team environment.
- Assisted with patient intake through weigh-ins and measurements, enhancing patient engagement and promoting quality care.
Education
Associate of Applied Science - Medical Assisting
Pitt Community College
Winterville, NC01-2011
Skills
- Patient Care & Triage
- Phlebotomy & Laboratory Procedures
- Medical Procedures
- Infection Control & Instrument Sterilization
- Medical Documentation
- Scheduling & Coordination
- Team Leadership
- Inventory & Supply Management
- Patient Communication & Support
- Time Management & Multitasking
- Billing & Payment Processing
- EMR Proficiency
Accomplishments
Greenville OB/GYN
Greenville, NC
Summer 2011
- Administrative Rotation: Managed patient check-in and check-out processes, updated and entered patient charts into the Centricity EMR system, and communicated upcoming appointment details to patients to ensure continuity of care.
- Clinical Rotation: Engaged in direct patient and staff interactions, performed hematocrit tests, collected vital signs, assisted primary physicians with pap smears, and conducted venipunctures and urinalysis to support comprehensive patient care.
Certification
- Certified Medical Assistant (AAMA)
Issued: 11/16/2011 | Expires: 11/20/2026 - CPR Certification (BLS)
American Heart Association | Expires: 06/2026 - North Carolina State Society of Medical Assistants
Member since 2014, active through 2026
Timeline
Certified Medical Assistant
Total Healthcare MD
04.2016 - 04.2018
Certified Medical Assistant
Raleigh Capitol Ear, Nose, & Throat
08.2014 - Current
Clinic Team Leader
Raleigh Capitol Ear, Nose, & Throat
08.2014 - Current
Certified Medical Assistant
Medi-Weightloss Clinics
02.2012 - 02.2016
Associate of Applied Science - Medical Assisting
Pitt Community College
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