Ibrahim Dembele
Charlotte
Summary
Banking professional with experience helping individuals and small business clients manage their finances and reach their goals. Skilled at building relationships, understanding client needs, reviewing financial information, and preparing complete lending files for management review. Known for a client-focused approach, strong teamwork, and providing practical banking solutions that support both daily needs and long-term growth.
Overview
12
12
years of professional experience
Work History
Relationship Banker
Bank of America
Charlotte
02.2025 - Current
- Build strong relationships with consumer and business clients by understanding their financial goals and day-to-day banking needs.
- Identify lending, treasury, and investment opportunities through thoughtful client conversations.
- Partner with internal specialists to deliver mortgage, business banking, and wealth solutions.
- Support clients with cash flow needs, account servicing, and day-to-day banking solutions.
- Open and manage personal and business deposit accounts while ensuring compliance with bank policies.
- Prioritize service, sales, and operational tasks in a fast-paced financial center environment.
Intern
North Carolina Department of Revenue
Charlotte
05.2024 - 07.2024
- Assisted taxpayers with account inquiries and payment issues, ensuring timely resolution of documentation requests.
- Reviewed compliance status to facilitate informed penalty waiver and decline determinations.
- Verified taxpayer information using ITAS, ensuring accuracy in transaction processing.
Research Officer
University of North Carolina
North Carolina
01.2024 - 05.2024
- Conducted interviews, surveys, and market research to evaluate community demand.
- Prepared reports and presented findings with actionable recommendations.
- Completed literature reviews on economic and social impact topics.
Assistant Manager
Papa John's Pizza
02.2018 - 12.2019
- Supervised shift operations, ensuring efficient customer service and timely order fulfillment.
- Resolved customer concerns, leading to enhanced service satisfaction.
- Recognized as Employee of the Month (February 2019).
Relationship Banker
Housing Bank
Ivory Coast
05.2014 - 01.2017
- Managed relationships with retail and small business clients by providing deposit and lending solutions tailored to their needs.
- Cross-sold banking products that increased customer retention and wallet share.
- Collected and reviewed client financial information, banking history, and supporting documents for loan requests.
- Performed initial credit reviews focused on income, repayment ability, and intended use of funds.
- Prepared complete credit files and lending packages for management review and final decision.
- Monitored customer accounts and transaction activity to identify risks and future opportunities.
Education
Bachelor of Science - Economics
University of North Carolina
Charlotte, NC05-2024
Associate of Arts - Economics
Community College of Baltimore County
Baltimore, Maryland05-2021
Skills
- Consumer & Small Business Banking
- Relationship Management
- Financial Needs Assessment
- Credit Documentation Review
- Preliminary Credit Analysis
- Deposit & Lending Products
- Cross-Selling & Referrals
- Business Development
- Cash Flow Discussions
- Risk Awareness & Compliance
- Microsoft Office Suite
- ITAS
- Forecast X
- Stata
Timeline
Relationship Banker
Bank of America
02.2025 - Current
Intern
North Carolina Department of Revenue
05.2024 - 07.2024
Research Officer
University of North Carolina
01.2024 - 05.2024
Assistant Manager
Papa John's Pizza
02.2018 - 12.2019
Relationship Banker
Housing Bank
05.2014 - 01.2017
Bachelor of Science - Economics
University of North Carolina
Associate of Arts - Economics
Community College of Baltimore County