Karen Perez
Jacksonville
Summary
Experienced banker specializing in mortgage lending and client relationship management. Proven track record of guiding clients through complex loan processes and securing favorable terms. Strong in financial analysis and regulatory compliance, with expertise in diverse banking and investment products, deposit accounts, and loans. Efficiently handles services, fund transfers, and complex transactions. Excellent communication and problem-solving skills. Extensive experience in fast-paced bank settings, with exceptional mathematical skills and a service-oriented attitude. Proficient Hospital Corpsman in the United States Navy Reserves, highly organized, proactive, and detail-oriented.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Banker
TRUIST
Beulaville, NC
08.2025 - Current
- Cultivated strong customer relationships through personalized service and financial advice.
- Analyzed client financial needs to recommend appropriate banking products and services.
- Streamlined account opening processes, enhancing customer experience and operational efficiency.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Pioneered digital banking tutorial for clients, facilitating shift towards digital platforms.
Hospital Corpsman
US Navy Reserves
Glendale, AZ
06.2023 - Current
- Rendered emergency medical treatment and administered immunization programs.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
- Contributed to medical evacuations and transport of patients to other medical facilities.
- Administered medications through injections and IVs in compliance with physician orders.
- Conducted patient intake and triage procedures.
Licensed Mortgage Loan Originator
Rocket Mortgage, LLC
Phoenix, AZ
10.2023 - 01.2025
- Consult with clients about current and future needs to help them achieve their financial goals
- Advise and educate clients on the home buying or refinance process and how to better manage their mortgage/s
- Assist clients through the loan process from application to closing
- Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
- Structured loans creatively to address unique borrower situations and maximize approval chances without compromising compliance standards.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Streamlined the loan origination process with thorough pre-qualification assessments, resulting in faster decision making.
- Assisted credit officers with loan applications to originate 50+ loans.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Maintained compliance with federal and state regulations, ensuring accurate documentation and preventing potential legal issues.
- Maintained a comprehensive understanding of various mortgage products offered including conventional, FHA, VA, USDA loans as well as refinance options.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
Hostess
Valle Luna Mexican Restaurant
Phoenix, AZ
02.2023 - 03.2023
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Bank Teller
MidFirst Bank
Phoenix, AZ
10.2021 - 01.2023
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Sold and cross-sold bank products to new and existing customers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Monitored and reported suspicious activity in line with bank security policies.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed over 50 customer calls per day, increased sales by 10%.
Sales Associate
Vans
Phoenix, AZ
11.2020 - 07.2022
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Developed strong rapport with customers and created positive impression of business.
Sales Associate
Ross Dress For Less
Phoenix, AZ
06.2020 - 08.2020
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Some College (No Degree) - Forensic Psychology
Grand Canyon University
Phoenix, AZHigh School Diploma -
Kinnaird College For Women
Lahore, Pakistan2018
Skills
- Efficient transaction processing
- Small business operations
- Consumer banking
- Compliance, banking laws and regulations
- Safe deposit protocol adherence
- Client relationship development
- Medication Administration
- Emergency medical care
- Phlebotomy experience
- NMLS licensed
- Negotiation Techniques
- Loan processing
Certification
- Hospital Corpsman Basic (USN), Medical Education And Training Campus - Jun 2023- Sep 2023
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Elementary
Timeline
Relationship Banker
TRUIST
08.2025 - Current
Licensed Mortgage Loan Originator
Rocket Mortgage, LLC
10.2023 - 01.2025
Hospital Corpsman
US Navy Reserves
06.2023 - Current
Hostess
Valle Luna Mexican Restaurant
02.2023 - 03.2023
Bank Teller
MidFirst Bank
10.2021 - 01.2023
Sales Associate
Vans
11.2020 - 07.2022
Sales Associate
Ross Dress For Less
06.2020 - 08.2020
High School Diploma -
Kinnaird College For Women
Some College (No Degree) - Forensic Psychology
Grand Canyon University