Hope Buxton
Winston-Salem,NC
Summary
Dynamic Account Coordinator with proven expertise at Hanesbrands, excelling in customer service and account management. Skilled in troubleshooting and fostering relationships, I effectively resolved issues and ensured timely shipments, enhancing client satisfaction. Adept at cross-functional collaboration, I consistently contributed to operational efficiency and account reconciliation.
Overview
2025
2025
years of professional experience
Work History
Account Coordinator II
Hanesbrands
05.2002 - 12.2024
- Managed Retail accounts for Champion Active Wear. Worked closely with both internal and external partners to guarantee accurate and timely shipment of seasonal goods. Responsible for all day to day business which included verifying purchase order accuracy, allocating stock and resolving any credit or transportation issues.. Maintained open lines of communication through timely email correspondence or phone calls with our Sales team and Retail partners.
- Coordinated meetings and calls with Internal Sales teams and Retail Account Buyers to ensure the satisfaction of our processes and delivery fo goods.
- Escalated issues to appropriate channels as necessary.
Account Coordinator I
Hanesbrands
Consumer Service Team Lead
Hanesbrands
Consumer Service Representative
Hanesbrands
Customer Service Representative (Temporary)
Hanesbrands
01.1999 - 12.2001
Skills
- Customer service
- Account management
- Order management
- Troubleshooting and problem resolution
- Relationship building
- Account analysis
- Phone and email etiquette
- Documentation and recordkeeping
- Cross-functional collaboration
- Account reconciliation
- Customer service management
Timeline
Account Coordinator II
Hanesbrands
05.2002 - 12.2024
Customer Service Representative (Temporary)
Hanesbrands
01.1999 - 12.2001
Account Coordinator I
Hanesbrands
Consumer Service Team Lead
Hanesbrands
Consumer Service Representative
Hanesbrands
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