Sinquay Phillips
Charlotte
Summary
Dynamic Account Coordinator II at Spectrum Enterprises LLC with a proven track record in client-focused sales and relationship development. Adept at creative problem solving and contract negotiation, I consistently drive revenue growth while maintaining exceptional customer service. Recognized for my ability to enhance operational efficiency and exceed sales targets through strategic proposal writing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Coordinator II
Spectrum Enterprises LLC, A Charter Communications
Charlotte
12.2022 - Current
- Maintained up-to-date knowledge of product and service changes.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Assess the serviceability of client locations by evaluating available services, conducting site surveys, estimating construction costs, and processing orders according to capital policies.
- Prepare enticing client proposals and contracts that comply with product requirements and ensure special legal terms and conditions are met.
- Maintain operational knowledge of our products, requirements, service pricing, promotions, and capital approval policies and processes.
National Business Banker Representative
Wells Fargo
Charlotte
08.2020 - 11.2022
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
- Maintained up-to-date knowledge of competitors' products.
- Worked with borrowing clients to procure updated financial information on ongoing basis.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CDL Class A Driver
TLI
Baltimore
01.2019 - 07.2020
- Dropped and hooked trailers and changed configuration of equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Transported hazardous materials and oversized shipments without incident.
Insurance Sales Agent
USAA
Charlotte
02.2016 - 12.2018
- Strengthened traceability by developing organization systems for keeping records, reports and agendas.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Sought out new clients and developed clientele by networking to find new customers.
- Upsold products to policyholders and potential new clients.
- Greatly improved office operations by reducing backtracking of work through creation of material movement process.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Responded to inquiries and explained product features and service advantages to potential customers.
Health Insurance Sales Agent
Teletech / United
Concord
06.2014 - 01.2016
- Resolved billing issues quickly through meticulous research, Problem Solving and Listening.
- Analyzed customer needs and provided best options, upselling products and services.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Monitored multiple databases to keep track of all customer information.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Prepared and processed contracts and order forms for new and existing customers.
Education
Bachelor of Arts - Graphic Communications
North Carolina A & T State University
Greensboro, NC01.2019
Skills
- Quick learner
- Client-focused
- File/records maintenance
- Creative problem solving
- Microsoft Office
- PCNI security
- Financial records and processing
- Sales
- Computer proficient
- Account Management
- Route management
- Exceptional written and verbal communication skills
- Time management skills
- Dependable and reliable
- Cross-selling and upselling
- Safety and compliance
- Relationship development
- Hiring and training
- Supervisory skills
- Stable work history
- Call center experience
- Effective team player
- High-energy attitude
- Proficient in MS Office
- Contract Negotiation
- Market Trends Analysis
- Price Analysis
- Financial Reporting
- Customer Service
- Coaching and Mentoring
- Proposal writing
Certification
- Health insurance license
- Life insurance license
- Property and Casualty License
- CDL Class A
Timeline
Account Coordinator II
Spectrum Enterprises LLC, A Charter Communications
12.2022 - Current
National Business Banker Representative
Wells Fargo
08.2020 - 11.2022
CDL Class A Driver
TLI
01.2019 - 07.2020
Insurance Sales Agent
USAA
02.2016 - 12.2018
Health Insurance Sales Agent
Teletech / United
06.2014 - 01.2016
Bachelor of Arts - Graphic Communications
North Carolina A & T State University
Similar Profiles
Jason CrookJason Crook
Technical Support Representative at Spectrum Enterprises LLC, A Charter CommunicationsTechnical Support Representative at Spectrum Enterprises LLC, A Charter Communications
Stephen BurdenStephen Burden
Associate Network Engineer at Spectrum Enterprises LLC, A Charter CommunicationsAssociate Network Engineer at Spectrum Enterprises LLC, A Charter Communications
Erica WipperfurthErica Wipperfurth
National Account Manager at Spectrum Enterprises LLC, A Charter CommunicationsNational Account Manager at Spectrum Enterprises LLC, A Charter Communications
Sadaka KimbleSadaka Kimble
Customer Service Care Specialist I at NordstromCustomer Service Care Specialist I at Nordstrom
Kristan BrandonKristan Brandon
Clinical Lead at Atrium Health - Levine's Childrens Hospital VCClinical Lead at Atrium Health - Levine's Childrens Hospital VC