Heidia Stephens
Clayton
Summary
Dynamic hospitality professional with extensive experience at Starbucks and McDonald's, excelling in training and mentoring staff. Proven ability in quality control and problem-solving, fostering a collaborative environment that enhances productivity. Recognized for delivering speedy, efficient service while maintaining high standards of customer satisfaction.
Overview
8
8
years of professional experience
Work History
Barista Trainer
Starbucks
180 Cabela Drive, Garner North Carolina 27529
10.2021 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Oversaw daily operations to ensure adherence to company policies and quality standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Taught proper procedures and strategies for success to new employees.
Crew Trainer
McDonald's
6320 Battle Bridge Rd, Raleigh, NC 27610
08.2018 - 07.2021
- Mentored junior staff, fostering a collaborative and efficient work environment.
- Provided ongoing support to ensure consistent adherence to operational protocols by all crew members.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Education
High School Diploma -
William G Enloe High School
128 Clarendon CrescentRaleighNC276106-2018
Skills
- Hospitality and accommodation
- Positive and professional
- Speedy and efficient
- Quality control
- Problem-solving
- Time management
- Multitasking and organization
Timeline
Barista Trainer
Starbucks
10.2021 - Current
Crew Trainer
McDonald's
08.2018 - 07.2021
High School Diploma -
William G Enloe High School