Summary
Overview
Work History
Education
Skills
Timeline
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Linda Miller

Barista Trainer
Durham

Summary

Dynamic professional with a proven track record at Starbucks, excelling in client relations and effective problem solving. Recognized for training new hires and achieving under 50-second OTW times during peak hours. Skilled in hospitality and consistently delivering exceptional service and fostering customer loyalty.

Overview

8
8
years of professional experience

Work History

Barista Trainer

Starbucks
05.2023 - Current
  • Promoted a welcoming atmosphere and third place by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listening carefully to customer requests and created personalized, delicious beverages, encouraging them to come back to our store.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • A key member in successfully averaging under 50 second OTW times during peak and post-peak times.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.

Tour Manager

Bleu Records LLC
05.2024 - Current
  • Ensured safety and security measures were adhered to during all tours.
  • Effectively managed budgets with meticulous planning and resource allocation, ensuring profitability of tour operations.
  • Oversaw merchandise inventory, sales, and splits between the artist and venues.
  • Advancing for each show and booking accommodations for travel and lodging.
  • Designed custom itineraries for the day-of-show for each band/team member.
  • Established strong relationships with local venues and their staff, securing beneficial partnerships for the company.

Technical Director

Freedom Church of Philadelphia
07.2019 - 05.2023
  • Evaluated emerging technologies for potential integration into existing systems or future projects.
  • Served as primary decision-maker for internal technology spending and upgrades.
  • Planned and implemented production schedules for live-recordings of service and virtual church.
  • Managed a team of volunteers across 3 campuses, ensuring consistency between the 3 campuses for Sunday services, providing guidance, training and professional growth.
  • Reviewed work for quality and compliance with Freedom Church's brand and aesthetic.
  • Partnered with the creative director and executive pastor on recruiting, hiring and coaching production personnel.
  • Planned successful team building events and activities to welcome new team members and to encourage and motivate current volunteers.

Photographer

Urban Filters Co
02.2017 - Current
  • Photographed high-quality images for various print and digital projects.
  • Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
  • Streamlined photo editing process, improving turnaround time and overall efficiency.
  • Mastered various photography techniques, consistently producing visually stunning images.
  • Handled cameras operating at several thousand frames per second.
  • Planned and prepared for on-location and studio shoots.

Education

High School Diploma -

Bucks County Technical High School
Bucks County, PA
05.2001 -

Associate of Arts - Film And Video Production

Grand Canyon University
Phoenix, AZ
05.2001 -

Skills

Effective problem solving

Route planning

Transportation management

Client relations

Accommodation booking

Tour planning

Itinerary development

Hospitality

People management

Timeline

Tour Manager

Bleu Records LLC
05.2024 - Current

Barista Trainer

Starbucks
05.2023 - Current

Technical Director

Freedom Church of Philadelphia
07.2019 - 05.2023

Photographer

Urban Filters Co
02.2017 - Current

High School Diploma -

Bucks County Technical High School
05.2001 -

Associate of Arts - Film And Video Production

Grand Canyon University
05.2001 -

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Linda MillerBarista Trainer