Hannah Stout
Fleetwood
Summary
Dynamic professional with extensive experience at Ashe County Social Services, excelling in client assistance and case management. Proven ability to maintain confidentiality and ensure HIPAA compliance while delivering exceptional service at App Family Medicine. Skilled in multitasking and organizational efficiency, enhancing service delivery and client satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Income Maintenance Caseworker
Ashe County Social Services
02.2024 - 07.2025
- Assisted clients in completing applications for Food and Nutrition Services.
- Participated in training sessions to enhance knowledge of policies and procedures.
- Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
- Ensured client confidentiality through strict adherence to privacy policies when handling sensitive personal information.
- Reviewed case files to ensure compliance with state regulations and eligibility requirements.
- Conducted interviews to gather information and assess client needs for services.
- Provided guidance on available resources and support services to clients.
Office Assistant
Ashe County Social Services
10.2023 - 02.2024
- Assisted in processing client applications and documentation for social services programs.
- Maintained accurate filing systems to ensure organization and accessibility of records.
- Coordinated communication between clients and caseworkers to facilitate service delivery.
- Supported scheduling of appointments and meetings for staff and clients.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Retail Sales Associate
Stuart's Nursery & Landscaping
02.2023 - 10.2023
- Assisted customers in selecting plants and landscaping materials to meet specific needs.
- Maintained product displays, ensuring an organized and visually appealing shopping environment.
- Processed customer transactions accurately using point-of-sale systems.
- Educated customers on plant care and maintenance best practices, enhancing overall satisfaction.
- Trained new associates on sales techniques and product knowledge to promote team success.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Medical Assistant
App Family Medicine
04.2022 - 02.2023
- Assisted in patient intake and scheduling, ensuring efficient workflow in fast-paced environment.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Administered vaccinations and performed basic laboratory tests, enhancing patient care services.
- Coordinated with healthcare providers to streamline communication and improve patient outcomes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Associate of Arts - Associate of Arts
Wilkes Community College
Wilkesboro, NC05-2026
GED -
Mitchell Community College
Statesville, NC05-2018
Skills
- Customer service experience
- HIPAA compliance
- Verbal and written communication
- Maintains confidentiality
- Schedule management
- Professionalism and boundaries
- Multitasking
- Reliability
- Organizational skills
Languages
English
Native or Bilingual
Timeline
Income Maintenance Caseworker
Ashe County Social Services
02.2024 - 07.2025
Office Assistant
Ashe County Social Services
10.2023 - 02.2024
Retail Sales Associate
Stuart's Nursery & Landscaping
02.2023 - 10.2023
Medical Assistant
App Family Medicine
04.2022 - 02.2023
Associate of Arts - Associate of Arts
Wilkes Community College
GED -
Mitchell Community College