Gerald Gregory

Repair, maintain, install, and build networks for AT&T. This included splicing, repairing, placing, and installing copper, fiber, and equipment.

Repair and troubleshooting of copper cable circuits for AT&T. Worked week days, weekends, and holidays.

• Supervised daily operations to ensure efficient service delivery.
• Trained team members on company policies and customer service standards.
• Monitored performance metrics to identify areas for improvement.

• Installed and maintained telecommunications equipment for residential and business customers.
• Diagnosed and repaired service issues using diagnostic tools and software.
• Provided technical support to customers through phone and in-person interactions.

• Installed and maintained fiber optic and copper cables in outdoor environments.
• Conducted troubleshooting for service outages to restore connectivity promptly.
• Operated specialized tools and equipment for cable splicing and testing.