ANDRE DALEY
Cary
Summary
Self-motivated individual seeking opportunity where my skills and strengths can be utilized. Experienced Network Technician with a 6-year record working with large-scale networks where data security is priority. CCNA versed in network routing and switching, and a background working in both Cisco proprietary and Cisco/ Juniper mixed network environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technical Control Facility Technician
General Dynamics Information Technology Inc
09.2023 - Current
- Provide O&M support for 238 links, trunks, and circuits, 20 bases downrange supported with communications services
- Escalate emergency technical issues beyond knowledge to maintain optimum up-time.
- Diagnose network problems involving combination of hardware, software, power and communications issues.
- Collaborate with engineering to report issues, manage project deliverables and provide status reports.
Network Engineer Consultant
Cisco Systems, Inc.
11.2021 - 09.2023
- Managed, tracked and coordinated problem resolution and escalation processes.
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Escalated emergency technical issues beyond scope to maintain optimum up-time.
Network Support Engineer
Mandex, Inc
02.2021 - 11.2021
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Analyzed and defined network requirements, optimization and support for LAN upgrade projects.
Network Technician
United States Air Force
11.2015 - 02.2021
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems
- Worked with outside vendors for fiber installations and service
- Delivered network technology training to junior team members and end-users, enhancing knowledge and team productivity
- Configured, upgraded, installed, monitored, and maintained devices on network with 388 nodes, and 13,000 users while maintaining Air Force security standards
Education
Associate of Science - Computer And Information Sciences
Community College of The Air Force
Montgomery, AL02.2021
High School Diploma - undefined
Central High School
Bridgeport, CT2005
Skills
- Transmission Control Protocol / Internet Protocol (TCP / IP)
- Technical Support
- Hardware and Software Installation
- Networking Configuration
- Network Troubleshooting
- Brocade, Cisco, & Juniper
- TACLANEs
- Telecommunications
- Networking Hardware Installation
- Network Configuration
- Hardware Inventory Management
- Remedy Ticketing System
Security Clearance
TS/SCI
Certification
- Cisco Certified Network Associate (CCNA)
- CompTIA Security+
Timeline
Technical Control Facility Technician
General Dynamics Information Technology Inc
09.2023 - Current
Network Engineer Consultant
Cisco Systems, Inc.
11.2021 - 09.2023
Network Support Engineer
Mandex, Inc
02.2021 - 11.2021
Network Technician
United States Air Force
11.2015 - 02.2021
Associate of Science - Computer And Information Sciences
Community College of The Air Force
High School Diploma - undefined
Central High School
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