Gail Owens
Hendersonville
Summary
I am a hardworking professional well-versed in using problem-solving and organizational skills. I have excellent document management and deadline monitoring skills. I also have excellent skills in communication with venders and clients with a polite and respectful attitude and I am a great problem solver and am able to complete the deals with the parties involved. I am an organized and proactive with decisive leadership style and strong planning skills. I am adept at coordinating documentation, records and payments. I am a friendly and personable supervisor with forward-thinking and quality-driven mentality, handling equipment safely, upholding company standards and building long-lasting customer relationships. I have a the large variety of skills including customer service in large and small businesses and a long history of work but I am disabled and can only work from home now and if hired I will not let you down and I will provide you with the best of my many abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shipping Manager
Manuel Woodworkers and Weavers
Hendersonville
10.1997 - 05.2001
- Coordinated shipping schedules to ensure timely deliveries, enhancing overall operational efficiency and customer satisfaction.
- Managed inventory control processes, resulting in decreased shipping errors and improved order accuracy.
- Implemented tracking systems for shipments, leading to better visibility and communication with logistics partners.
- Analyzed shipping data to identify trends and optimize routes, contributing to cost savings and improved performance.
- Developed and maintained relationships with carriers to negotiate favorable shipping rates and service agreements.
- Oversaw the preparation of shipping documentation, ensuring compliance with legal and regulatory requirements.
- Collaborated with cross-functional teams to streamline operations, enhancing workflow and reducing turnaround times.
- Provided detailed reports on delivery status to management teams.
- Established procedures for receiving, inspecting, storing, packaging, labeling, documenting, tracking and delivering goods.
- Utilized problem solving skills to resolve any issues encountered during the shipping process quickly and efficiently.
- Organized and managed the loading, unloading, packing and shipping of products.
- Tracked shipments and promptly addressed delivery discrepancies and delays.
- Built relationships with shipping and logistics partners to secure better prices and prompt delivery times.
- Scheduled pickups from vendors according to production demands.
- Communicated effectively with internal departments regarding order fulfillment needs.
- Maintained accurate records of all outgoing freight activities.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Liaised with vendor representatives to rectify damages and shortages.
Education
Some College (No Degree) - Business Administration And Management
University of Miami
Miami, FLSkills
- Compliance preparation
- Data analysis
- Customer relationship management
- Process optimization
- Cross-functional collaboration
- Effective communication
- Problem solving
- Training and development
- Team leadership
- Attention to detail
- Time management
- Conflict resolution
- Dispute resolution
- Decision-making
- Document control
- Retail sales customer service
- Proofreading
- Customer consulting
- Travel planning
- Verbal and written communication
- Hospitality and accommodation
- Scheduling
- Account updating
- Warranty service
- Calendaring
- Banking operations support
- Script adherence
- Computer proficiency
- Courteous demeanor
- Customer relations
- Multi-task management
- De-escalation techniques
- Researching
- Call center procedures
- Payment processing
- Refund management
- Inbound and outbound calling
- Reading comprehension
- Follow-up skills
- Empathy and patience
- Conflict mediation
- Member account management
- Data entry
- Customer relationship management (CRM)
- Executive management support
- Critical thinking
Certification
- I have an associate degree in BU management and my secondary degree is in bookkeeping at the University of Miami...
Accomplishments
- When I reloaded to Western North Carolina to take on the position of shipping manager at Manual Woodworkers and Weavers in Hendersonville NC I implimitted a custom application for printing the Bill Of Lading on their computer system and developed a filing system for the records of the sales and that paperwork that is given to the trucking company who picked-up the inventory of each sale and I delt directly with the sales department association who made the sale.
Timeline
Shipping Manager
Manuel Woodworkers and Weavers
10.1997 - 05.2001
Some College (No Degree) - Business Administration And Management
University of Miami