Esmeralda Ixchajchal
Lenoir
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and eager to contribute to team success through hard work, attention to detail, and excellent organizational skill. Motivated to learn, grow, and excel
Overview
1
1
year of professional experience
Work History
Marketing Agent
Ideal Multiservices LLC
1308 Harper Ave, Lenoir NC 28645
01.2024 - 07.2024
- Coordinated influencer partnerships to increase brand awareness among target audience segments.
- Optimized website performance to improve user experience and increase conversion rates.
- Increased brand visibility by implementing strategic marketing campaigns and engaging social media content.
- Established positive relationships with key industry contacts through regular networking events, conferences, and workshops.
- Enhanced customer engagement with personalized email marketing campaigns and interactive online events.
- Led a successful rebranding initiative, updating company logo, messaging, and visual identity to align with current market positioning.
- Developed corporate communications strategies, programs and projects.
- Improved overall customer satisfaction scores by implementing personalized follow-up mechanisms after service or purchase completion.
- Boosted sales through the development of compelling promotional materials and targeted advertising strategies.
- Strengthened brand reputation, effectively managing public relations efforts and addressing customer concerns.
- Conducted consumer research to better understand target audience preferences and inform marketing strategy adjustments.
- Streamlined internal communication channels by creating a central repository for important documents such as style guides, templates, and project updates.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Created reports to track performance of marketing campaigns and suggest improvements.
- Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
- Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
- Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
- Managed budget for marketing initiatives, carefully keeping spending within allocated limits.
- Created and managed social media campaigns to increase brand engagement.
- Continually maintained and improved company's reputation and positive image in markets served.
Insurance Agent Secretary
Lazo Insurance Agency LLC
07.2023 - 11.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurance related.
- Facilitated smooth transitions between carriers when needed, minimizing disruptions to client coverage and maintaining positive relationships with all parties involved.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
- Collected premiums on or before effective date of coverage.
Education
B.A. - Criminology, Minor in Psychology And Sociology
Eastern Connecticut State University
Willimantic, CT05.2025
High School Diploma -
Caldwell Early College High School
Hudson, NC05.2021
Associate of Arts with Honors -
Caldwell Community College and Technical Insitute
Hudson, NC05.2021
Skills
- Organizational skills
- Attention to detail
- Teamwork
- Dependability
- Positive attitude
- Motivation to learn and grow
- Product marketing
- Mobile marketing
- Affiliate marketing
- Data-driven decision-making
- Brand building
- Research and trend analysis
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Team Leadership
- Creative Thinking
- Team building
- Public relations
- Content Creation
- Professionalism
- Public Speaking
- Time management abilities
- Adaptability
- Budget Management
- Verbal and written communication
- Administrative duties
- Schedule and calendar management
- Administrative tasks
- Mail distribution
- Email correspondence
- Office oversight
- Call reception
- Documentation and filing
- Customer Service
- Organization skills
- Telephone skills
- Multi-line telephone operation
- Spreadsheet tracking
- Reception desk management
- Detail Oriented
- Microsoft Office proficiency
- Computer Literacy
- Document Preparation
- Resourcefulness
- Prioritization
- Manage files
- Confidentiality
- Property Management Agreements Expertise
- Property management familiarity
- Cash Register Operations
- MS Word, Excel, and Outlook
- Bilingual Proficiency
Awards
- Assistant Chaplain, 2021
- Women's Rugby Championship, 2022
- The Dream.US scholarship, 2021
Community Engagement
Women's Rugby, 2021-2022
Philosophy Club Secretary, 2022-2023
Windham No Freeze Hospitality Center (Volunteer); 9 hours
WMS Positive Enrichment (Volunteer); 6 hours
CAMP-Child Adolescent Mentoring Program (Volunteer); 8 hours
Nightmare on Main Street (Volunteer); 5 hours
Thrift Warriors (Volunteer); 10+ hours
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Marketing Agent
Ideal Multiservices LLC
01.2024 - 07.2024
Insurance Agent Secretary
Lazo Insurance Agency LLC
07.2023 - 11.2023
B.A. - Criminology, Minor in Psychology And Sociology
Eastern Connecticut State University
High School Diploma -
Caldwell Early College High School
Associate of Arts with Honors -
Caldwell Community College and Technical Insitute