Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ervin Thomas

Cary

Summary

Dynamic customer service professional with a proven track record at Home Depot, excelling in inventory management and quality assurance. Recognized for strong organizational skills and a commitment to customer satisfaction. Adept at resolving issues swiftly while maintaining a positive team environment, ensuring operational efficiency and compliance with safety standards.

Overview

18
18
years of professional experience

Work History

Customer Service Cashier

Handee Hugo
Cary, NC
03.2025 - Current
  • Processed customer transactions efficiently at busy convenience store.
  • Maintained accurate cash drawer and balanced daily receipts.
  • Assisted customers with product inquiries and provided recommendations.
  • Handled customer complaints professionally and resolved issues swiftly.
  • Organized merchandise displays to enhance store appearance and accessibility.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Informed customers of in-store promotions or pricing specials.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.

Customer service /Machine Shop Helper

Exxon Gas Station
Cary, NC
05.2023 - 07.2024
  • Resolved customer service challenges and machine shop issues through expert analysis.

Receiving Associate

Home Depot
Cary
07.2021 - 05.2022
  • Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
  • Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
  • Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
  • Unloaded trucks manually or using a hand truck or dolly when necessary.
  • Sorted and labeled items according to size, type, style, color or product code.
  • Stocked shelves with newly arrived inventory and removed outdated items.
  • Organized backroom storage areas by item type in order to maximize space utilization.
  • Assisted in cycle counts as required for maintaining accurate inventory levels.
  • Performed quality assurance checks on incoming products prior to stocking the shelves.
  • Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.
  • Ensured compliance with safety regulations while working in the receiving area.
  • Utilized RF scanners to accurately track movement of merchandise within facility.
  • Provided assistance in loading customer orders onto delivery trucks for shipment.
  • Organized storage areas to maximize movement and minimize labor.
  • Maintained clean work area that adhered to strict safety standards.
  • Routed received merchandise to proper storage areas according to product specifications.
  • Operated forklifts, power jacks and other motorized equipment to locate and transport material.
  • Operated inventory management software and completed tasks using ERP applications.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

HOUSEKEEPER

Extended Stay America Hotel
Raleigh
01.2013 - 01.2014
  • Take pride in thoroughly and efficiently cleaning common areas and inside and Outside Of the Hotels Hallways Stairwells
  • Hallways Carpets and Guest Room rooms
  • Diligently Fill Maintenance orders for the hotel Such As Fix Sinks, Toilets Shower Fixtures ,Light Fixtures In Rooms For Guest and some Light Painting When Needed As Well Help Out Other Properties When Short On Help also I would, dust, vacuum rooms
  • Hallways, clean windows pull trashcans.

Warehouse Worker

Turnkey Millworks 6231
Durham
01.2013 - 01.2014
  • I would Have to build columns For Customer Which included inspect work from start to finish to insure that there were no imperfections in the machine work that was produced if so the I would have to fix damaged areas clean inspect the pack items together then box them up with parts needed to build by customer along with instruction
  • Then put all work completed on pallets then shrink-wrap and load on trucks to be shipped out
  • Clean work area and if done go and assist another co-worker
  • The Company Closed and Moved to Alabama, NC

Building Environment Technician

NC State University College
Raleigh
01.2008 - 01.2011
  • Clean student's dorms and Help keep the Campus Looking like New
  • Also From Time to Time, I Clean Carpets and Upholstery, Strip, Wax and Burnish Floors
  • I Had To Put in My Letter Of resignation With the Company Because I Got Hurt on the Job and Could Not Perform My Job Duties Anymore at That time
  • The Skills That I Have Learned and Studied over the Years Were computer Programing and Computer Repair Building Computers
  • I Am a Very Well Skilled in These Fields of Work
  • This is Job That I Like to Perform in My Spare Time When I’m Not Working Because I Love Helping Friends and Others With Their Computer Needs when It’s Needed
  • It is a Very Rewarding Field of Work That I Love Above All Others.

Education

P.O. -

A Wilson technological center , Dix
01.1992

P.O. box -

01.1990

H.S -

Amityville Memorial High school
01.1989

Diploma -

studies Technical electronics -

Skills

  • Skills summary
  • Noteworthy organizational skills, detail-oriented, prioritize workload, and complete tasks, tenacious under pressure, persevere with commitments to satisfaction, demonstrate respect for authority, and organizational structure
  • Service-oriented, motivated to work efficiently without direct supervision in a work environment, flexible to changing priorities
  • Strong interpersonal skills, and a team player, interact positively with faculty, staff, and students; considerate, compassionate, and accepting
  • Understand and carefully follow instructions, pay strict attention to set standards and guidelines, and gather information before making decisions Accept responsibility for the accuracy of work

Timeline

Customer Service Cashier

Handee Hugo
03.2025 - Current

Customer service /Machine Shop Helper

Exxon Gas Station
05.2023 - 07.2024

Receiving Associate

Home Depot
07.2021 - 05.2022

HOUSEKEEPER

Extended Stay America Hotel
01.2013 - 01.2014

Warehouse Worker

Turnkey Millworks 6231
01.2013 - 01.2014

Building Environment Technician

NC State University College
01.2008 - 01.2011

P.O. -

A Wilson technological center , Dix

P.O. box -

H.S -

Amityville Memorial High school

Diploma -

studies Technical electronics -

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