Emma Heavener
Charlotte
Summary
Detailed-focused collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Support Specialist
Clear Falls Valuations, LLC
04.2023 - Current
- Monitored incoming emails from customers regarding technical problems or product inquiries.
- Delivered exceptional customer experience for clients and vendors.
- Resolved customer inquiries in a timely manner, exceeding service-level agreements.
Appraisal Coordinator
Cornerstone Home Lending
03.2021 - 04.2023
- Mediated communications between vendors and clients.
- Maintained an excellent rapport with vendors.
- Coordinated with loan originators, underwriters, and other departments to ensure the timely completion of appraisals.
Teacher Assistant
University of North Carolina at Charlotte
08.2019 - 12.2019
- Tutored students to reinforce learning concepts for an introductory Physical Geology college course.
- Proctored midterm and final examinations
- Graded exams, quizzes, assignments, and provided constructive feedback.
Education
Bachelor of Science Hons. - Geology
University of North Carolina At Charlotte
12-2020
Skills
- Data analysis
- Data visualization (Power BI, Tableau)
- Microsoft Excel
- Teaching
Certification
- Google Data Analytics Certificate, Coursera
- Data Scientist: Analytics Specialist Career Path, Codecademy
Timeline
Client Support Specialist
Clear Falls Valuations, LLC
04.2023 - Current
Appraisal Coordinator
Cornerstone Home Lending
03.2021 - 04.2023
Teacher Assistant
University of North Carolina at Charlotte
08.2019 - 12.2019
Bachelor of Science Hons. - Geology
University of North Carolina At Charlotte